Human Services Agency of San Francisco
Department of Aging & Adult Services * Department of Human Services

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A State law mandates the In-Home Supportive Services (IHSS) Program to require all Individual Providers (IPs) to complete an enrollment process.

Enrollment Process:

1. Attend an enrollment session once at 77 Otis Street at Gough Street:

• Present valid photo ID: Bring an unexpired US government issued picture ID and an original social security card. 
  
• There are 4 orientation sessions, Monday thru Friday, except holidays: 12:40 pm, 1:40 pm, 2:40 pm and 3:40 pm. The orientation process may take from one to two hours. 
  
• Complete and sign enrollment forms provided at the time of orientation.

Due to limited space, we request that prospective providers would come by themselves.

 

2. Complete and pass a fingerprint/livescan background check. 

• Prospective providers are responsible for obtaining the Department of Justice criminal background check at their own expense. 
• A LiveScan form and a list of vendors will be provided at the end of the enrollment session.  The LiveScan cost ranges from $45 to $70.

Hours of Operation:
Monday thru Friday, except holidays
9:00 am to noon
12:30 pm to 4:30 pm

Please note that enrollment sessions are 12:40 pm, 1:40 pm, 2:40 pm and
3:40 pm.
                 
Parking is not available and we encourage the use of public transportation.

If you have any questions, please contact the IHSS Provider Help Desk at (415) 557-6200, between the hours of 9 am to 4 pm, Monday thru Friday, except holidays.