Human Services Agency of San Francisco
Department of Aging & Adult Services * Department of Human Services

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The Ombudsman Program is required by federal and state laws to advocate for the rights of people living in San Francisco's skilled nursing facilities, residential care facilities for the elderly, and assisted living programs. The Ombudsman receives and responds to individual complaints and issues by, or on behalf of, these residents. These may include allegations of elder abuse.

Ombudsman services are free and confidential.

Who Is Eligible?

Older individuals, 60 years of age or older, or dependent adults (18 - 60 years) who are residents of long-term care facilities (nursing, skilled nursing, distinct part nursing facilities, residential care facilities for the elderly, and other adult care homes similar to these facilities) regardless of their income. The Ombudsman Program also may serve residents under 60 years of age if a majority of the residents of the facility where the younger person resides are over age 60.

When Should I Call the Ombudsman Program?

• if you suspect physical, mental or emotional abuse of residents
• if you have questions or concerns about quality of care of residents
• if you have questions or concerns about financial abuse of residents
• if you need witnessing services for advanced directives for residents
• if you would like an Ombudsman to attend a resident care plan meeting

Who Can Serve as an Ombudsman?

Both staff and volunteers make visits to facilities. If you are interested in becoming a volunteer field Ombudsman, please call (415) 751-9788. Volunteers fluent in a second language are especially needed. No previous experience required; all training is provided.

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