Contact Us
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Emergencies
Report Child Abuse, 24 hours
Call 9-1-1 or the
FCS Hotline (800) 856-5553. If you get a busy signal, please call (628) 652-5791.
Report Adult Abuse, 24 hours
(800) 814-0009 -
General Information
Call (415) 557-5000
Monday - Friday
8:00 a.m. - 5:00 p.m
For faster service, contact the appropriate Program below. -
Press & Media
Contact Communications:
HSACommunications@sfgov.org -
Website Issues
Contact:
HSAWebmaster@sfgov.org
Call Us
General Information: (415) 557-5000
- CAAP (County Adult Assistance Programs): (833) 879-1365
- CalFresh: (855) 355-5757 | Fax: (415) 355-2300 | sfbncfmc@sfgov.org
- CalFresh EBT (Electronic Benefits Transfer) Card Services
- Benefit issues or lost EBT card: (855) 355-5757
- CalWORKs: (855) 557-5100 | CalWORKs@sfgov.org
- Family and Children's Services (FCS): Staff Directory
- Families Rising: FaRReferrals@sfgov.org
- Foster Care and Adoption: (415) 558-2200
- JobsNOW! Employers & Job Seekers: 877-562-1669
- Medi-Cal: (855) 355-5757 | Fax: (415) 355-2432 | sfbncfmc@sfgov.org
General Information: (415) 355-3555 | TTY: 7-1-1 | DAS@sfgov.org
Information and Referral: (415) 355-6700 or (800) 510-2020 | TTY: 7-1-1
- Adult Protective Services (APS): (415) 355-6700, 24 hours | Fax: (415) 355-6750
- County Veterans Service Office (CVSO): (415) 934-4200 or (800) 807-5799 | Fax: (415) 934-4240 | SFCVSO@sfgov.org
- In-Home Supportive Services (IHSS): Clients (415) 355-6700 | Providers (415) 557-6200
- eFax for general IHSS: (415) 355-2497
- eFax for IHSS Payment: (415) 355-2475
- eFax for IHSS Applications: (415) 355-2463
- Public Administrator | Public Guardian | Public Conservator | Representative Payee Program: (415) 355-3555 | Fax: (415) 355-3539
- Client Civil Rights Complaints: Leave a message on one of the Multilingual Complaint Lines:
English: (415) 557-5500 | Spanish (415) 557-5062 | Vietnamese (415) 557-5103 | Chinese (415) 557-5023 | Russian (415) 557-5066 | Filipino (415) 557-5119 | Other languages (415) 557-6574 - Fraud Hotline: (415) 557-5771 to report that someone may be receiving public benefits to which they are not entitled
- Human Resources: (415) 557-5561 | Exams/Classifications: (415) 557-5566 | Equal Employment Opportunity: (415) 557-5878
- Office of Contract Management: Patrick Yam (415) 557-5429
- Privacy breach reporting: (415) 503-4908 or (844) 415-4905 | HSAPrivacyOffice@sfgov.org
- Public records request: hsasunshine@sfgov.org
- Public hearings:
- Request a state hearing: For clients of state and federally funded benefits, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS): (800) 952-5253
Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988. - Request a County Adult Assistance Program (CAAP) Hearing: (415) 558-1177 (24 hours)
Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120
- Request a state hearing: For clients of state and federally funded benefits, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS): (800) 952-5253
- Subpoenas: Per San Francisco Charter Section 3.100, all complaints, summonses, writs, subpoenas, and any other pleadings or documents are required to be personally served, must be hand delivered to the San Francisco Mayor’s Office at 1 Dr. Carlton B. Goodlett Place Room 200, San Francisco, CA 94102.
Call 3-1-1, 24 hours, for general inquiries: