An investigation is conducted within two hours.
- If the Hotline social worker determines that a child appears to be at imminent or substantial risk of abuse or neglect due to circumstances such as sexual abuse, physical or mental injury, or an absent caretaker, state law requires county child welfare agencies to provide an immediate in-person response within 2 hours.
- An investigation is conducted within ten days. If the Hotline social worker determines that there appears to be evidence of abuse or neglect but the child is not in imminent danger of harm, an in-person investigation must be completed within 10 days.
Interviews of the parent or caretaker and child are conducted by an Emergency Response social worker responding individually or in collaboration with a member of a multidisciplinary team.