Effective July 1, 2023 Electronic Visit Verification (EVV) Changes and Updates
Starting July 1, 2023, all non-live-in Providers of IHSS and Waiver Personal Care Services (WPCS) must use the EVV system to check-in at the start of their workday and check-out at the end of their workday from the location where services are provided.
Note: This requirement does NOT apply to live-in Providers or any IHSS Recipient.
What this means if you are a non-live-in IHSS Provider
- EVV confirms your location at check-in and check-out when you select “Home”. Your location is NOT tracked throughout the day.
- If you provide both IHSS and WPCS services, you’ll need to check-in and check-out for each program seperately.
- The EVV system has been updated to ensure compliance with this federal requirement.
More information
- View the CDSS FAQs: English | Español | 中文
- Visit the CDSS website for webinars, training materials, and webcasts.
EVV System Option and Instructions
- IHSS EVV Mobile App and Electronic Service Portal (ESP): English | Español | 中文 | Filipino | Tiếng Việt | Русский
- Telephonic Timesheet System (TTS): English | Español | 中文 | Filipino | Tiếng Việt | Русский
Need Assistance?
- Call the CDSS IHSS Service desk at (866) 376-7066, 8:00 a.m to 5:00 p.m., Monday to Friday, excluding holidays.
- Call San Francisco IPAC Help Desk at (415) 557-6200 or email ihsspaymentunits@sfgov.org.