CUSTOMER SERVICE REP P / T​​ 

OVERVIEW NG KUMPANYA AT TRABAHO​​ 

Ang negosyo ng Eyewear Optometry na ito ay naghahanap ng isang nakatuon at masigasig na Customer Service Representative upang sumali sa kanilang koponan. Sa papel na ito, ikaw ang magiging unang punto ng pakikipag-ugnay para sa mga kliyente, na nagbibigay ng pambihirang serbisyo at suporta. Ang iyong kakayahang makipag-usap nang epektibo at hawakan ang mga katanungan ng customer nang may propesyonalismo ay magiging susi sa pagtiyak ng kasiyahan at katapatan ng customer. Naghahanap sila ng isang tao na may mahusay na kasanayan sa komunikasyon, mabilis na matuto, at nasisiyahan sa pagtatrabaho sa mga tao sa isang setting ng koponan. Ang taong ito ay dapat na may motibasyon sa sarili, nakatuon sa detalye, at napakahusay.​​ 

Mga Tungkulin:​​ 

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.​​ 
• Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.​​ 
• Communicate clearly and effectively with customers via phone, email, and in-person interactions.​​ 
• Maintain organized office records and documentation related to customer interactions.​​ 
• Type correspondence and reports as needed to support customer service operations.​​ 
• Assist in client services by providing information about products and services.​​ 
• Exhibit excellent phone etiquette while managing incoming calls from customers.​​ 
• Collaborate with team members to improve processes and enhance the overall customer experience.​​ 
• Support multilingual customers by utilizing bilingual skills when necessary.​​ 
• Responsibilities for Front Office include greeting patients, answering phones and scheduling appointments, scanning & filing, dispensing contact lenses and eyeglasses, etc.​​ 
• Responsibilities for Back Office include pretesting patients, assisting doctors, contact lens training, entering lab work in computers, etc.​​ 

MINIMUM QUALIFICATIONS:​​ 

• Education: HSD or GED or above.​​ 
• Proven experience in customer service or a related field is preferred.​​ 
• Strong cash handling skills with attention to detail.​​ 
• Excellent verbal, basic math, and computer skills.​​ 
• Phone skills (appointment setting and confirmation call.​​ 
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.​​ 
• Proficiency in office software applications for documentation and reporting purposes (electronic medical records).​​ 
• Ability to type efficiently while managing multiple tasks simultaneously.​​ 
• A positive attitude, strong problem-solving skills, and a commitment to delivering high-quality customer support.​​ 
• Must be a highly motivated candidate, who can learn quickly and multitask efficiently.​​ 
• Dapat ay nakapasa sa background check bago ang unang araw ng trabaho.​​ 

Preferred Qualifications: (not required)​​ 

·        Able to give fashion advice (frame selection), helping to match style and look of client to store frames.​​ 

·        Healthcare front office experience.​​ 

·        Bilingual or multilingual capabilities are a plus, enhancing the business’ ability to serve a diverse customer base.​​ 

JOB SCHEDULE:​​ 

Schedule TBD. Weekend and evening work may be required. At least three full eight hour days a week required.​​ 

BENEFITS:​​ 

For F/T and P/T employees: discounts on glasses and contacts, sales-based commission available after 90-day probation, and free optical training. For F/T employees: sick leave accrual, medical, vision coverage.​​ 

PROSESO NG INTERBYU:​​ 

BAR prescreening na sinundan ng interbyu sa store manager. Ang permanenteng posisyon na ito ay may tatlo hanggang anim na araw na bayad na pagsasanay at panahon ng pagsubok para sa mga layunin ng pagtatasa ng kandidato.​​ 

CN BAR Unit: DC​​