CUSTOMER SERVICE AGENT SFO, FT​​ 

This company has frequently been named one of the top places to work and is a leader in the vehicle rental industry, offering fast-paced, customer-focused career opportunities. Whether it’s constant growth and development, impactful work, opportunities for promotion, or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it here. All you need to do is bring your personality, enthusiasm, talent and team spirit, and we’ll provide the resources to support your journey.​​ 

.DUTIES:​​ 

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.​​ 
• Remind customers to check for personal belongings. Properly identify items found in the vehicle and turn into lost and found.​​ 
• Advise and review rental charges; and provide an accurate receipt to the customer.​​ 
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.​​ 
• Inquire about service, satisfaction and document dissatisfaction.​​ 
• Discreetly check incoming vehicle for damage and direct customer to counter to complete a damage/loss report.​​ 
• Use of proper statement to determine if vehicle is being returned with full tank of gas.​​ 
• Complete a service alert for any mechanical and/or body damage.​​ 
• Identify and tag vehicles which are on a system hold and verify their movement to the proper lot location.​​ 
• Keep lot organized for ease of access and traffic flow.​​ 
• Understand the CDW/Emerald Aisle/Choice process; the rental/return documents, fuel services, surcharges and optional coverages.​​ 
• Understand and follow the damage loss report reporting procedure.​​ 

MINIMUM QUALIFICATIONS:​​ 

·       High School Diploma or G.E.D.​​ 

·       Valid CDL​​ 

·       Minimum of 1 year experience handling customer service functions.​​ 

·       Basic experience and understanding of PC and Microsoft Office products.​​ 

·       Responsible and dependable: able to commute to SFO reliably​​ 

·       Available weekends and holidays​​ 

·       Apart from religious observation, must be able to work the following shift/schedule: Must be able to work 5 days a week (40 hours/week) with a flexible schedule due to shift bid.​​ 

JOB SCHEDULE:​​ 

Full-Time/ Apart from religious observation, must be able to work the assigned shift/schedule: Must be able to work 5 days a week (40 hours/week) with a flexible schedule due to shift bid.​​ 

BENEFITS:​​ 

• Health, Dental, Vision insurance; Life Insurance; 401(k) retirement plan​​ 
• Opportunity to earn $300+ in monthly incentives​​ 
• Employee discounts​​ 
• Training and Development​​ 

All people working at SFO are eligible for the following incentives:​​ 

• BART Discount Card; discounted parking; One-Time Transportation Support​​ 
• Citizenship Workshops: Save $700​​ 
• Subsidized childcare program: tuition at 75 – 80% of market rate​​ 

Bukas ang posisyon hanggang sa mapuno​​ 

YUNIT NG RM BAR: LK