About Us

The Human Services Agency is San Francisco's home for help with food, medical insurance, job training, senior and child care, and more. We help individuals, families, and communities access services that make a difference in their lives.

Our Agency has three departments: the Department of Human Services, the Department of Aging and Adult Services and the Office of Early Care and Education. Each one manages different services, and you may be eligible to participate in programs offered by more than one department at a time.

For more information you can contact us by phone, regardless of your spoken language, by calling 415-557-5000 or visiting one of our 9 service center locations across the city.

Public Benefits and Immigration

We are committed to the health, safety, and success of all San Franciscans.

Residents with qualifying immigration status or those who are “lawfully present” can participate in public benefits and assistance programs for food, cash, medical insurance, jobs and more. Individuals with other immigration statuses may qualify for limited health insurance coverage through our Medi-Cal program.

Learn more about access to services: Resources and guides for immigrants and Proposed Changes to Public Charge.

 

Our Services

Health + Food

We can help you apply for free or low-cost health insurance, assistance to buy or receive food, and services to live healthier with nutrition and fitness resources. If you are a senior or adult with disabilities, we can provide free and donation-based meals near you.

CalFresh

CalFresh helps low-income people and households pay for groceries at most grocery stores, farmers markets and sometimes restaurants. Food assistance benefits are provided on an Electronic Benefit Transfer (EBT) card which looks like any other credit card. The amount you can receive depends on your family size, income, and monthly expenses such as housing and medical costs.

For more information and to apply, call or visit:
415-558-4700 or 855-355-5757
1235 Mission
1440 Harrison
2 Gough (for seniors and adults with disabilities)

Apply online:www.mybenefitscalwin.org
CalFresh Application Forms

Medi-Cal

Medi-Cal provides free or low-cost health insurance for low-income people that comes with a range of health benefits and services. Our staff will help you complete an application and review your health insurance options. If you are not eligible for Medi-Cal, we can help you find affordable private health insurance through Covered California and learn more about health coverage options available from Healthy San Francisco.

All eligible residents, including adults with qualifying immigration status and undocumented children can receive full Medi-Cal benefits. Undocumented adults can access coverage for emergency and pregnancy services.

Health care services offered by Healthy San Francisco are available to all residents regardless of immigration status, employment status or pre-existing medical conditions.

For more information and to apply for Medi-Cal, call or visit:
415-558-4700 or 855-355-5757
1235 Mission
1440 Harrison
2 Gough

Apply online:www.mybenefitscalwin.org
Medi-Cal Applications Forms

 

Jobs + Money

We offer financial assistance and employment services so you can train for and get a job, as well as receive support like child care and career counseling.

CalWORKs

If you are a low-income adult with dependent children or a teenager or adult who is pregnant, you may be able to receive financial assistance, employment and supportive benefits through CalWORKs.

CalWORKs provides qualifying families with a variety of services to succeed in the workforce. Our employment specialists will work with you to follow an individualized plan for education, training and employment. Even after you have found a job, you may be able to receive other services, such as help paying for child care, which will help you stay employed and increase your income.

Families that participate in CalWORKs may receive:

  • Cash assistance
  • Free or low-cost child care services
  • Refugee cash assistance and assistance to noncitizen victims of trafficking, domestic violence and other serious crimes
  • Job placement, training and counseling
  • Education and support for GED, ESL and High School Diploma
  • CalFresh food assistance
  • Medi-Cal health insurance
  • Transportation allowance
  • Money for uniforms, books or other employment support
  • Housing assistance for homeless families
  • Counseling for mental health, substance abuse and domestic violence issues
  • Free diapers

For more information and to apply, call or visit:
415-557-5100 or 855-557-5100
170 Otis
1800 Oakdale
3120 Mission

County Adult Assistance Programs (CAAP)

CAAP provides cash assistance and employment services for low-income San Franciscans with no dependent children. Cash benefits are provided on an Electronic Benefit Transfer (EBT) card that can be used at various stores like a bank card. If you are currently employed you may still be eligible for benefits.

CAAP participants may receive:

  • Cash assistance of up to $473 per month
  • Job readiness training, assessment and employment counseling, including:
    • Immediate access to the JobsNOW! program
    • Placement in a job with a guaranteed starting pay of at least $13 per hour
  • Education support and classes for GED, ESL and High School Diploma
  • Opportunities for housing or shelter placement, if needed
  • Free MUNI fast pass
  • One-time assistance obtaining a free California Department of Motor Vehicles (DMV) Identification Card
  • Assistance applying for free medical insurance (Medi-Cal) and food assistance (CalFresh)
  • Assistance applying for Social Security benefits
  • Counseling for mental health, substance abuse and domestic violence issues

For more information and to apply, call or visit:
415-558-CAAP (415-558-2227
1235 Mission

Career Assistance and JobsNOW!

Our clients can visit a Workforce Development Center for employment resources such as computers, internet access, photocopy and fax machines, listings of current job opportunities, trainings and workshops.

Workforce Development Centers:
3120 Mission
1800 Oakdale
170 Otis

The JobsNOW! Program provides job readiness training and employment services to individuals participating in our CalWorks, CAAP and other HSA programs, as well as current and former foster youth.

For more information:
CalWORKs 415-557-5100
CAAP 415-558-CAAP (415-558-2227
JobsNOW! 877-JOB1NOW (877-562-1669)

 

Housing + Shelter

Households and individuals that participate in the CalWorks, CAAP and Family and Children’s Services programs may receive assistance with transitional and long-term housing or emergency shelter.

Department of Homelessness and Supportive Housing

Launched in 2016, the Department of Homelessness and Supportive Housing (HSH) is focused on preventing and ending homelessness in San Francisco. Many of the emergency shelter, housing and homeless serving programs once offered by our Agency and other City departments are now provided by HSH.

For more information:
hsh.sfgov.org
415-252-3232

 

Child Care + Family Services

We can help you access free and low-cost child care as well as information on preschool and afterschool programs. In partnership with Children’s Council of San Francisco, we provide families participating in CalWORKs, Family and Children’s Services and homeless programs with assistance paying for child care and referral services to find the best child care to meet your needs.

For more information:
Office of Early Care and Education 415-355-3670
The Children’s Council of San Francisco 415-276-2900

 

Protection + Safety

We offer protection services focused on the safety and well-being of children, older adults and adults with disabilities. Call our emergency hotlines to report suspected neglect or abuse.

Adult Protective Services

Adult Protective Services (APS) assists San Francisco residents 65 and over, or disabled/dependent younger adults, 18-64, who are abused and at risk of abuse or neglect. There are many types of abuse, including physical and emotional, financial exploitation, caregiver neglect or self-neglect.

Anyone can make a confidential report if they know or suspect that an older person or adult with a disability who lives in San Francisco is being abused or experiencing self-neglect. Our 24-hour hotline is staffed by social workers who respond to calls and can respond immediately if required.

APS 24-hour hotline 800-814-0009

Make a report during business hours 415-355-6700

Visit Adult Protective Services:
To make a report in person, visit the 2 Gough service center for seniors, adults with disabilities and veterans

Family and Children’s Services

Family and Children’s Services (FCS) protects children from abuse or neglect, and supports families in raising their children in safe and nurturing homes. FCS strives whenever possible to help families stay together. We partner with parents and the court system to keep children safe when removed from their home, while also helping families reunite.  

Anyone can make a confidential report if they know or suspect that a child or youth who lives in San Francisco is being abused. Our 24-hour hotline is staffed by social workers who respond to calls and ask a series of questions to determine if an emergency response is required.

24-hour child abuse hotline 800-856-5553

FCS recruits and supports Resource Families to care for children in foster care. We also provide services to children who cannot be safely returned home to ensure they are connected to a permanent family or adopted.

Adoption and Foster Care Program 415-558-2200
Information on becoming a resource family: sfcaresforkids.org

For more information, call or visit:
Family and Children Services 415-557-5000
170 Otis
3801 Third

 

Services for Seniors, Adults with Disabilities and Veterans

A central referral phone line for seniors and adults with disabilities provides access to our services and information on programs offered by community resource providers throughout the City.

This is your first call to start the application process for In-Home Support Services (IHSS), home delivered meals and other food assistance, transitional care from hospital discharge, and other valuable services. We also provide information about social programs, including free exercise and art classes. We can also provide support for personal and financial needs, money management, long-term care planning and receiving care at home or in a facility that best meets your needs.

Call the referral line or visit:
415-355-6700
2 Gough service center for seniors, adults with disabilities and veterans

Aging and Disability Resource Centers

Located throughout San Francisco, Aging and Disability Resource Centers offer community access for free information and assistance on issues affecting older people and people with disabilities, regardless of their income. These resource centers are welcoming and convenient locations for you and your family to get advice and access to a wide variety of programs. Translation services are offered in multiple languages.

For more information:
415-355-6700
Click here to see the list of locations

Community and Activity Centers

We can help older adults and adults with disabilities stay connected to their communities through activity groups, training workshops, and companion programs.

San Francisco offers free and low-cost activities at neighborhood centers throughout the City. Getting involved is a great way to make friends, have fun and stay connected with the community. Exciting offerings include:

  • Computer training and access
  • Social events and day trips
  • Dining programs and meals
  • Tai chi and fitness programs
  • Painting and other art classes

Contact our referral and information line to find an activity near you: 415-355-6700

In-Home Supportive Services

In-Home Supportive Services (IHSS) provides free in-home care to older adults and people with disabilities on Medi-Cal so they can remain safely in their own homes. We also enroll people wishing to work as IHSS home care providers and help facilitate their pay and benefits.

For more information about receiving in-home care, call or visit:
415-355-6700
2 Gough service center for seniors, adults with disabilities and veterans

For more information about working as an IHSS provider, call or visit:
415-557-6200
77 Otis

County Veterans Service Office (CVSO)

The CVSO helps veterans obtain U.S. Department of Veterans Affairs’ (VA) benefits and entitlements, and supportive services for veterans who are homeless or have disabilities. We provide case management to veterans throughout the VA claims process. We also support dependents and survivors in obtaining information and filing claims.   

For more information, call or visit:
415-934-4200
2 Gough service center for seniors, adults with disabilities and veterans

 

Other Information

Public Records

To request public documents or other information related to our operations or services, please send an email to hsasunshine@sfgov.org

Commissions

Our commissions hold monthly meetings, open to the public. If you would like to learn more about our Commissions or if you would like to attend a meeting and require translations services to do so, please contact our Commission Secretaries at the numbers below.

Human Services Commission
Contact the Commission Secretary, at 415-557-6540 for more information.

Aging and Adult Services Commission
Contact Bridget Badasow, Commission Secretary, at 415-355-3509 for more information.