In-Home Supportive Services (IHSS) IHSS Electronic Timesheets

The state is federally mandated to implement the Electronic Visit Verification (EVV) using electronic methods to submit and approve timesheets.

The City has automatically enrolled all existing and new IHSS Care Recipients and Care Providers in the Telephone Timesheet System (TTS). You may change your TTS passcode and enroll in the online version called the Electronic Services Portal.

For community partners: Visit our Resources page for the tools to help you serve IHSS Care Recipients and Care Providers. 

Benefits of using electronic timesheets 

  • Faster Provider payment 
  • Fewer timesheet errors
  • No more paper or postage costs

To use electronic timesheets

  • Online: 
    • Visit the IHSS Electronic Services Portal (ESP)
  • By phone: 
    • Call (833) DIAL-EVV or (833) 342-5388.
    • Accommodations TTS: (844) 576-5445 (for blind or visually impaired individuals, must be set-up by County Social Worker).

Electronic timesheets materials and support

Direct Deposit

  • Effective July 1, 2022, IHSS Providers will be required to receive their paycheck by direct deposit

Free computer labs and  cell phones:

Questions?  Contact IHSS at (866) 376-7066 or (415) 557-6200.