Become an IHSS Provider
Application Steps
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1
Start your enrollment process online
- Go to the enrollment site. If you're a former IHSS Provider, call (415) 557-6200 or email ihsspaymentunits@sfgov.org to find out if your provider status is still active.
- Create an account and write down your username, password, and answers to the security questions. All three are case sensitive and must be re-entered to watch the videos.
- Watch the mandatory videos.
- Schedule an orientation appointment.
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Can’t enroll online? Call our Help Desk at (415) 557-6200 or email IPAC staff at ihsspaymentunits@sfgov.org for instructions.
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2
Prepare Documents for Orientation
- Active Email Address with password
- Valid State or U.S. Government issued photo ID
- Original Social Security Card
- A Work Authorization (Required only if your Social Security card states "Valid for work only with DHS or INS authorization")
- Complete "Provider Enrollment Packet" (including SOC 426A) with your IHSS Recipient: English | Español | 中文 | русский | Filipino | Tiếng Việt
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3
Attend Orientation at 77 Otis Street
- Bring documents listed above in Step 2
- Arrive 15 minutes prior to the appointment time (Prepare to stay for 1 - 2 hours)
- Receive LiveScan form for fingerprints
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4
Get background check
- Complete the Live Scan form and bring it to the fingerprinting service. The Live Scan cost ranges from $55 to $75. List of Vendors
- Keep a Live Scan copy and payment receipt.
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5
Get your first timesheet
You’ll receive your first timesheet after we have processed all your forms and received a clear background check.
- Then immediately enroll to get electronic timesheets to speed up your payments and avoid postage costs and timesheet errors. I need help enrolling.
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6
Find an IHSS Recipient and start working!
- Join the Public Authority Registry to find one or more IHSS Recipients who match your preferences.
Additional resources
- IHSS Provider Help Desk: (415) 557-6200, 8:00 a.m - 5:00 p.m., Monday through Friday. Or you can email the IPAC staff at ihsspaymentunits@sfgov.org
- Department of Social Services IHSS Provider Resources
- Tier 1 and Tier 2 exclusionary crimes