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Famly and Children's Services (FCS) Family Services for FCS Clients

FCS provides an array of services to families to ensure that they can maintain a safe home for their children.

Family and Children’s Services (FCS) is responsible for responding to reports of child abuse and neglect in San Francisco County. FCS provides child welfare services focused on the safety, permanency, and well-being of children, youth, and families.

Additional Information can be found in the FCS Handbook for Parents and the FCS Policy Manual

Hotline and emergency response

The FCS hotline receives reports related to child abuse, neglect, and/or exploitation, 24 hours a day, 7 days a week.  FCS assesses each report.  If further investigation is warranted,  FCS conducts an in-person safety and risk assessment and intervenes when necessary to protect the safety of a child.

    Foster care services 

    When a child must be removed from their home to ensure their safety, FCS places them with a  foster family (also known as a resource family) that can provide care and support until the child can be reunified with their families. Foster/resource families may include relatives.

    Child and family services