HSA Coronavirus Updates HSA Essential Services and Contacts

Keeping you safe while meeting your service needs

SFHSA Service Centers offer limited on-site support during the City’s latest stay-at-home order. We are still available to meet your essential service needs without interruption by phone and online.

View our flyer for information on how to request support and ways to apply for and maintain benefits online. Until we fully reopen, Service Centers are available for those who need to use our phones or computers to request support, emergency requests, document dropoff, and diaper pickup at select locations. 

    Online  
    Visit MyBenefitsCalWIN, 24 hours a day, 7 days a week. Once you create an online account, you can easily complete the following actions for CalFresh, Medi-Cal, CalWORKs, and County Adult Assistance Programs (CAAP):

    • Submit benefit applications and recertification/renewal reports
    • Update contact information
    • Receive notices online
    • Check your EBT balance if you get CalFresh

    By phone 
    You can call for assistance during business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m).


    SFHSA Service Centers with limited services 

    Some of our lobbies offer access to a phone or the internet for service support. Diaper pickup and drop boxes are also available. See the table below for details. NOTE: Lobby lines may result in long wait times and lobby closure earlier than 5:00 pm.


    How to find us:   2 Gough Street | 170 Otis Street | 1235 Mission Street | 1440 Harrison Street | 3120 Mission Street

    HSA Service CenterOn-site services (Monday to Friday, 8:00 a.m. to 5:00 p.m.)Distribution window (Monday to Friday, 8:00 a.m. to 5:00 p.m.)Document dropoff & pickupDiaper pickup
    1235 Mission StreetPhone and internet use for service support only. Yes for EBT and BIC cards, CalWIN checks, Muni Fast Pass, and tokens.Dropoff only (24x7 dropbox)Yes (Monday to Thursday, 9:00 a.m. to 4:00 p.m.)
    1440 Harrison StreetPhone and internet use for service support only. Yes for EBT and BIC cards. Yes (Monday to Friday, 8:00 a.m. to 5:00 p.m.)No
    170 Otis StreetDrop-in for those with no home phone/computer access or critical needs such as housing. Call (415) 557-5000 for more information.Yes for EBT cards, checks, tokens, petty cash, Muni Fast Pass, HSA vouchers, Goodwill vouchers, and Give2SF cards.Yes (Monday to Friday, 8:00 a.m. to 5:00 p.m.)Yes (Monday to Friday, 8:00 a.m. to 5:00 p.m.)
    2 Gough StreetA 15-minute, in-person appointment can be scheduled by calling (415) 355-6700. Those with no access to a phone (or do not want to be recorded) can drop in to request a next-day appointment.NoDropoff only (Monday to Friday, 8:00 a.m. to 5:00 p.m.)No
    3120 Mission StreetPhone and internet use for service support and job search. Job interviews by appointment only. Call (877) 562-1669. (Drop-in interviews may be possible if appointment slots are unfilled.)Yes for EBT cards, checks, tokens, petty cash, and Muni Fast Pass.Dropoff only (Monday to Friday, 8:00 a.m. to 5:00 p.m.)Yes (Monday to Friday, 8:00a.m. to 5:00 p.m.)