Human Services Agency of San Francisco
Department of Aging & Adult Services * Department of Human Services

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How to Make a Shelter Reservation

Reservations are taken throughout the day through the CHANGES system at the Shelter Reservation sites (locations and hours are listed below) until all available spaces are filled. Unclaimed spaces are available for reservation at the Shelter Reservation sites after 6 p.m. All reservations must be requested in person. The shelters serve everyone in need and do not report immigration status to ICE.

To enroll in CHANGES, go to one of the Shelter Reservation sites. Staff will take your photograph, and also ask you to provide your name, date and place of birth, gender, ethnicity, a digital finger image (this is not a finger print nor can it be shared outside the CHANGES system), and a Social Security number (Social Security number is optional, and you do not have to be a citizen to use shelter).

July 1, 2010

Locations for Emergency Adult Shelter reservations:

MSC South
525 Fifth Street
(415) 597-7960
5:00 p.m. - 1:00 a.m. every day

United Council of Human Services
2111 Jennings Street
(415) 671-1100
7:00 a.m. - 9:00 a.m. every day
7:00 p.m. - 9:00 p.m. every day

Mission Neighborhood Resource Center
165 Capp Street
(415) 869-7977
Monday through Friday
7:00 a.m. - Noon
2:00 p.m. - 7 p.m.
(until 8 p.m. Thursdays and Fridays)
Saturday:  7 a.m. - Noon

Glide Walk-In Center
330 Ellis Street
(415) 674-6012
Monday through Friday
7:00 a.m. - 11:00 a.m.
4:00 p.m. - 9:00 p.m.                         

Services Available at the Shelters

Case managers are available at some shelters and can tell you what services are offered. Services may include referrals to free meals and clothing, employment training, mental health services, money management, substance abuse treatment, and housing opportunities.

• Adult Emergency Shelters and Reservation Locations
• Adult Emergency Shelter Matrix - Spanish
• Cold Snap Protocol 2010

Interfaith Winter Shelter Schedule

Every year from Thanksgiving to March, San Francisco churches make their facilities available for shelter on a rotating basis.

• Winter Shelter Schedule and Access Procedures
• Winter Shelter Access Procedures (Spanish version) 
• Winter Shelter Press Release

Homeless Storage: 350 Jones at Ellis

Storage is available for any person who is homeless. Clothes and shoes only may be stored for up to one year. There is a maximum of two bags per person and access is allowed daily.  Business hours are Monday through Friday from 9:00 a.m. to 4:00 p.m. Call (415) 921-1978 for any additional information.

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