Manage Your IHSS Account
For information about your case or your social worker's contact information, call l (415) 355-6700.
Change of address within San Francisco County: Give your new address to your IHSS Social Worker. No form is needed.
Change of address to another county in California:
- Inform your IHSS Social Worker of your change of address, when you plan to move, and once your move is complete.
- Your social worker will then initiate an inter-county transfer. This involves your IHSS Social Worker transferring your case information to the new county of residence.
- The social worker in your new county of residence will conduct a home visit to re-assess the services in your new home.
- During this time, your IHSS services and IHSS Provider pay will not be interrupted.
If you disagree with a decision regarding your IHSS services, you have the right to a state hearing and to bring an authorized representative to the hearing.
To request a hearing, fill out and submit the State Fair Hearing section on the back of your Notice of Action (the letter you received from IHSS about your services). You can also request a hearing by calling (800) 952-5253.
If you have questions about your hearing, you can also call the county Appeals Unit at (415) 503-4900 for your information about:
- Hearing date or changing the date
- The status of your appeal or if you are eligible for Aid Paid Pending
- Withdrawing your request for a hearing
Learn more from the California Department of Social Services.
Report abuse, neglect, self-neglect, or exploitation of an IHSS Recipient, call:
- Adult Protective Services (415) 355-6700 (24 hours, seven days a week)
- Or Child Protective Services (800) 856-5553 (24 hours, seven days a week)
- 9-1-1 for emergencies
Report fraud
Call (415) 557-5771 if you suspect:
- Forging approval on timesheets
- Claiming hours that the IHSS Provider did not work
- Claiming hours when an IHSS Recipient or IHSS Provider is in the hospital or left the state
- Splitting checks by an IHSS Provider and IHSS Recipient