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Human Services Agency of San Francisco
Department of Aging & Adult Services * Department of Human Services

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IHSS social workers determine home care service needs of older adults and individuals with disabilities who choose to remain safely in their homes.

Update - IHSS Overtime and Travel Time will NOT go into effect.

 Click on the link for more information.  IHSS Overtime Halted

What Services Are Provided by IHSS?

IHSS pays for a wide variety of home-based services performed by home help workers, including:

  • Bathing
  • Grooming
  • Feeding
  • Dressing
  • Toilet assistance
  • Cleaning
  • Laundry
  • Shopping
  • Cooking
  • Washing dishes

Under direction of a licensed health care professional, IHSS can arrange for paramedical services, or provide transportation to and from medical and other necessary appointments.

Who Is Eligible for IHSS?

Residents of San Francisco who are living in their own home (not a board and care facility, nursing home, or hospital), are U.S. citizens, on Medi-Cal, and demonstrate functional needs for assistance with activities of daily living are eligible for IHSS.

Information for IHSS Providers and Recipient Family Members

Common questions for providers and family caregivers

ALL IHSS PROVIDERS WORKING FOR IHSS RECIPIENTS IN SAN FRANCISCO ARE REQUIRED TO COMPLETE IN PERSON ENROLLMENT AT 77 OTIS STREET. CLICK HERE FOR MORE DIRECTIONS AND DETAILS.

Referrals for In-Home Supportive Services may be submitted by:

By Phone

A client can be referred to IHSS over the phone by calling (415) 355-6700.

By Fax

Completed IHSS referrals can be faxed to (415) 557-5721.

By Mail

Completed IHSS referrals can be mailed to Human Services Agency, P.O. Box 7988, San Francisco, CA  94120

Online

ONLY Community Providers and Discharge Planners may submit online referrals at this time.  Please note, a username and password must be established at first log-in to the online referral system.

1.  Go to https://ir2.sfgetcare.com to access the online referral system.

2.  Read the instructions for online referrals.

Community Provider Instructions for Referring Online

Discharge Planner Instructions for Referring Online

For More Information

In-Home Supportive Services

(415) 355-6700