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Human Services Agency of San Francisco
Department of Aging & Adult Services * Department of Human Services

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IHSS social workers determine home care service needs for older adults and individuals with disabilities who choose to remain safely in their homes.

IHSS Overtime and Travel Time changes are effective February 1, 2016!

On February 1, 2016, In-Home Supportive Services (IHSS) providers became eligible for overtime, travel time, and medical wait time.  The California Department of Social Services (CDSS) has made changes to the IHSS program's rules regarding these benefits.  CDSS mailed several informational notices and forms to IHSS providers and recipients.  The most urgent notice is the IHSS Program Provider Enrollment Agreement (SOC 846).  The IHSS Program Provider Enrollment Agreement (SOC 846) was updated to include information regarding overtime and travel time pay, weekly hour maximums, and the violations process.

All IHSS providers must submit the IHSS Program Provider Enrollment Agreement (SOC 846) no later than April 15th.

  • Providers who fail to return the form by the April 15, 2016 deadline will be terminated effective May 1, 2016.
  • Terminated providers may be reinstated if they submit the signed form within 30 days of the termination date and still receive retroactive payment for any authorized services provided to eligible recipients during that 30-day period.
  • If a terminated provider submits the signed form after June 1, 2016, they may be reinstated but will not be eligible for retroactive pay and will be paid only for authorized services provided on or after the date received.
  • Forms may be submitted by hand to 77 Otis Street, San Francisco, CA or mailed to IHSS attn: N160, Human Services Agency, PO Box 7988, San Francisco, CA  94120.

What Services Are Provided by IHSS?

IHSS pays for a wide variety of home-based services performed by home help workers, including:

  • Bathing
  • Grooming
  • Feeding
  • Dressing
  • Toilet assistance
  • Cleaning
  • Laundry
  • Shopping
  • Cooking
  • Washing dishes

Under direction of a licensed health care professional, IHSS can arrange for paramedical services, or provide transportation to and from medical and other necessary appointments.

Who Is Eligible for IHSS?

Residents of San Francisco who are living in their own home (not a board and care facility, nursing home, or hospital), are U.S. citizens, on Medi-Cal, and demonstrate functional needs for assistance with activities of daily living are eligible for IHSS.

Information for IHSS Providers and Recipient Family Members

Common questions for providers and family caregivers

For additional information, the link below is for education videos that are available in English and other select languages.  The videos are intended to help individuals understand their rights and responsibilities in the IHSS program.
IHSS Recipient/Consumer Education Videos


Referrals for In-Home Supportive Services may be submitted by:

By Phone

A client can be referred to IHSS over the phone by calling (415) 355-6700.

By Fax

Completed IHSS referrals can be faxed to (415) 557-5271.

By Mail

Completed IHSS referrals can be mailed to Human Services Agency, P.O. Box 7988, San Francisco, CA  94120


ONLY Community Providers and Discharge Planners may submit online referrals at this time.  Please note, a username and password must be established at first log-in to the online referral system.

1.  Go to https://ir2.sfgetcare.com to access the online referral system.

2.  Read the instructions for online referrals.

Community Provider Instructions for Referring Online

Discharge Planner Instructions for Referring Online

For More Information

In-Home Supportive Services

(415) 355-6700