客戶服務代表 P/T​​ 

公司與職務概述​​ 

這家眼鏡視光學業務正在尋找專業且熱情的客戶服務代表加入他們的團隊。在這個角色中，您將成為客戶的第一個聯繫點，提供卓越的服務和支持。您有效溝通和專業處理客戶諮詢的能力，對於確保客戶滿意度和忠誠度至關重要。他們正在尋找一位溝通能力強、學習能力強、喜歡在團隊環境中與人合作的人。此人應具備自我激勵能力、注重細節且效率極高。​​ 

職責：​​ 

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.​​ 
• Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.​​ 
• Communicate clearly and effectively with customers via phone, email, and in-person interactions.​​ 
• Maintain organized office records and documentation related to customer interactions.​​ 
• Type correspondence and reports as needed to support customer service operations.​​ 
• Assist in client services by providing information about products and services.​​ 
• Exhibit excellent phone etiquette while managing incoming calls from customers.​​ 
• Collaborate with team members to improve processes and enhance the overall customer experience.​​ 
• Support multilingual customers by utilizing bilingual skills when necessary.​​ 
• Responsibilities for Front Office include greeting patients, answering phones and scheduling appointments, scanning & filing, dispensing contact lenses and eyeglasses, etc.​​ 
• Responsibilities for Back Office include pretesting patients, assisting doctors, contact lens training, entering lab work in computers, etc.​​ 

最低資格：

• Education: HSD or GED or above.​​ 
• Proven experience in customer service or a related field is preferred.​​ 
• Strong cash handling skills with attention to detail.​​ 
• Excellent verbal, basic math, and computer skills.​​ 
• Phone skills (appointment setting and confirmation call.​​ 
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.​​ 
• Proficiency in office software applications for documentation and reporting purposes (electronic medical records).​​ 
• Ability to type efficiently while managing multiple tasks simultaneously.​​ 
• A positive attitude, strong problem-solving skills, and a commitment to delivering high-quality customer support.​​ 
• Must be a highly motivated candidate, who can learn quickly and multitask efficiently.​​ 
• 必須在正式上崗前通過背景調查。​​ 

Preferred Qualifications: (not required)​​ 

·        Able to give fashion advice (frame selection), helping to match style and look of client to store frames.​​ 

·        Healthcare front office experience.​​ 

·        Bilingual or multilingual capabilities are a plus, enhancing the business’ ability to serve a diverse customer base.​​ 

工作時間表：

Schedule TBD. Weekend and evening work may be required. At least three full eight hour days a week required.​​ 

BENEFITS:​​ 

For F/T and P/T employees: discounts on glasses and contacts, sales-based commission available after 90-day probation, and free optical training. For F/T employees: sick leave accrual, medical, vision coverage.​​ 

面談流程：​​ 

BAR 預先篩選，然後進行商店經理面談。這個永久職位有三至六天的有薪培訓和試用期，以供候選人評估目的。​​ 

CN BAR Unit: DC​​