HSA PST Office Support & Customer Service TRN​​ 

舊金山人類服務局 (SFHSA) 提供基本的服務和計劃，支持舊金山居民的福祉、自給自足和經濟安全。

基本職責

·        Greet clients, visitors, and participants in a professional and welcoming manner. ​​ 

·        Provide general information regarding public assistance and workforce development services using approved informational materials. ​​ 

·        Assist customers with lobby navigation and direct individuals to appropriate staff or service areas. ​​ 

·        Answer phones and respond to routine inquiries while referring eligibility or case-specific questions to authorized staff. ​​ 

·        Assist participants with basic navigation of online service systems, including kiosk navigation and upload instructions. ​​ 

·        Support customers with forms and documents by providing basic guidance on completion procedures. ​​ 

·        Assist staff with workshop preparation activities including organizing materials, preparing sign-in sheets, and supporting room setup. ​​ 

·        Perform basic data entry and document tracking activities using approved office systems. ​​ 

·        Maintain and organize program materials, resource displays, and office files. ​​ 

·        Assist with document scanning, printing, copying, and filing activities. ​​ 

·        Support Employment Information Center (EIC) operations by helping participants access computers, printers, and job search resources. ​​ 

·        Assist with maintaining organized office supply and resource inventory areas. ​​ 

·        Support positive lobby flow and professional customer service environments. ​​ 

·        Maintain confidentiality and proper handling of participant information while supporting office operations. ​​ 

Competencies Developed​​ 

·        Customer Service and Client Relations ​​ 

·        Professional Communication (Verbal and Written) ​​ 

·        Telephone and Front Desk Etiquette ​​ 

·        Records Management and Document Filing ​​ 

·        Administrative and Clerical Support ​​ 

·        Appointment Scheduling and Calendar Coordination ​​ 

·        Office Technology and Software Proficiency ​​ 

·        Confidentiality and Information Handling ​​ 

·        Attention to Detail and Accuracy ​​ 

·        Time Management and Organization ​​ 

·        Problem-Solving and Critical Thinking ​​ 

·        Teamwork and Collaboration ​​ 

·        Public Service and Community Engagement ​​ 

·        Conflict Resolution and De-escalation Techniques ​​ 

·        Multitasking in a Fast-Paced Office Environment ​​ 

·        Professionalism and Workplace Conduct ​​ 

·        Customer Intake and Service Navigation ​​ 

·        Report Preparation and Documentation ​​ 

·        Adaptability and Workplace Readiness​​ 

Minimum Qualifications​​ 

·        Commitment to completing a 6 –12-month training​​ 

·        Interest in public service, environmental maintenance, or social outreach work​​ 

·        Ability to follow instructions and communicate respectfully within a team​​ 

·        Physically able to work outdoors and lift/move objects up to 30 lbs.​​ 

·        Punctual, dependable, and open to feedback​​ 

安排​​ 

Schedules Varies -- flexibility is required -- Final Schedule Assigned Upon Hire​​ 

Must be flexible as schedule is subject to change​​