HSA PST Office Support & Customer Service TRN

The San Francisco Human Services Agency (SFHSA) delivers essential services and programs that support the well-being, self-sufficiency, and economic security of San Francisco residents.

Essential Duties and Responsibilities

·        Greet clients, visitors, and participants in a professional and welcoming manner.

·        Provide general information regarding public assistance and workforce development services using approved informational materials.

·        Assist customers with lobby navigation and direct individuals to appropriate staff or service areas.

·        Answer phones and respond to routine inquiries while referring eligibility or case-specific questions to authorized staff.

·        Assist participants with basic navigation of online service systems, including kiosk navigation and upload instructions.

·        Support customers with forms and documents by providing basic guidance on completion procedures.

·        Assist staff with workshop preparation activities including organizing materials, preparing sign-in sheets, and supporting room setup.

·        Perform basic data entry and document tracking activities using approved office systems.

·        Maintain and organize program materials, resource displays, and office files.

·        Assist with document scanning, printing, copying, and filing activities.

·        Support Employment Information Center (EIC) operations by helping participants access computers, printers, and job search resources.

·        Assist with maintaining organized office supply and resource inventory areas.

·        Support positive lobby flow and professional customer service environments.

·        Maintain confidentiality and proper handling of participant information while supporting office operations.

Competencies Developed

·        Customer Service and Client Relations

·        Professional Communication (Verbal and Written)

·        Telephone and Front Desk Etiquette

·        Records Management and Document Filing

·        Administrative and Clerical Support

·        Appointment Scheduling and Calendar Coordination

·        Office Technology and Software Proficiency

·        Confidentiality and Information Handling

·        Attention to Detail and Accuracy

·        Time Management and Organization

·        Problem-Solving and Critical Thinking

·        Teamwork and Collaboration

·        Public Service and Community Engagement

·        Conflict Resolution and De-escalation Techniques

·        Multitasking in a Fast-Paced Office Environment

·        Professionalism and Workplace Conduct

·        Customer Intake and Service Navigation

·        Report Preparation and Documentation

·        Adaptability and Workplace Readiness

Minimum Qualifications

·        Commitment to completing a 6 –12-month training

·        Interest in public service, environmental maintenance, or social outreach work

·        Ability to follow instructions and communicate respectfully within a team

·        Physically able to work outdoors and lift/move objects up to 30 lbs.

·        Punctual, dependable, and open to feedback

Schedule

Schedules Varies -- flexibility is required -- Final Schedule Assigned Upon Hire

Must be flexible as schedule is subject to change