CUSTOMER SERVICE REPRESENTATIVE SFO, FT​​ 

With over 90,000 team members throughout over 90 countries, this organization offers innovative mobility solutions that go beyond transportation. With a strong focus on career development, team collaboration, and community impact, it empowers employees to grow while making a difference.​​ 

THE POSITION:​​ 

The Customer Service Representative (also called Customer Assistance Representative SR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. They will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.​​  

DUTIES:​​ 

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors​​ 
• Manage outgoing calls for callback management, A/Rs and other calls as assigned​​ 
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone​​ 
• Meet and greet customers in a friendly and timely manner​​ 
• Provide directions and general assistance​​ 
• Assist to assess condition of rental upon return​​ 
• Process returns, check-ins and exit kiosk transactions​​ 
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed​​ 
• Understand and communicate rental terms/conditions, vehicle features and other services​​ 
• May sell optional protection, upgrades, fuel options and other additional equipment​​ 
• Notify Management of any known vehicle problems and required maintenance​​ 
• Clean vehicle interior and exterior by hand or washing equipment when needed​​ 
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing​​ 
• Perform miscellaneous and backup duties job-related duties as assigned​​ 

MINIMUM QUALIFICATIONS:​​ 

• High school diploma or GED equivalent​​ 
• Some college preferred​​ 
• A valid California driver’s license​​ 
• Flexible with high attention to detail​​ 
• At least 6 months prior customer service retail or administrative support experience​​ 
• At least 18 years old and authorized to work in the United States​​ 
• Apart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm.​​ 
• Resume outlining your customer service and/or administrative skills and experience​​ 

BENEFITS:​​ 

• Paid time off​​ 
• Health/Dental/Vision/Life Insurance​​ 
• Employee discount​​ 
• Retirement savings plan including 401k with matching profit sharing​​ 
• Training and career development opportunities​​ 

All people working at SFO are eligible for the following incentives:​​ 

• BART Discount Card; discounted parking; One-Time Transportation Support​​ 
• Citizenship Workshops: Save $700​​ 
• Subsidized childcare program: tuition at 75% – 80% of market rate​​ 

SCHEDULE:​​ 

2pm to 11pm - Two Days off​​ 

Equal Opportunity Employer/Disability/Veterans. We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.​​ 

RM BAR UNIT: LK​​