CUSTOMER SERVICE REPRESENTATIVE SFO, FT

With over 90,000 team members throughout over 90 countries, this organization offers innovative mobility solutions that go beyond transportation. With a strong focus on career development, team collaboration, and community impact, it empowers employees to grow while making a difference.

THE POSITION:

The Customer Service Representative (also called Customer Assistance Representative SR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. They will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 

DUTIES:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and other calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms/conditions, vehicle features and other services
• May sell optional protection, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and required maintenance
• Clean vehicle interior and exterior by hand or washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

MINIMUM QUALIFICATIONS:

• High school diploma or GED equivalent
• Some college preferred
• A valid California driver’s license
• Flexible with high attention to detail
• At least 6 months prior customer service retail or administrative support experience
• At least 18 years old and authorized to work in the United States
• Apart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm.
• Resume outlining your customer service and/or administrative skills and experience

BENEFITS:

• Paid time off
• Health/Dental/Vision/Life Insurance
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Training and career development opportunities

All people working at SFO are eligible for the following incentives:

• BART Discount Card; discounted parking; One-Time Transportation Support
• Citizenship Workshops: Save $700
• Subsidized childcare program: tuition at 75% – 80% of market rate

SCHEDULE:

2pm to 11pm - Two Days off

Equal Opportunity Employer/Disability/Veterans. We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

RM BAR UNIT: LK