CUSTOMER SERVICE REPRESENTATIVE FT​​ 

This is a training to permanent position; the Employer is a durable medical supplies provider and serves the community throughout San Francisco Bay Area.​​  

Duties:​​ 

·        Register and set up patient accounts.​​ 

·        Verify eligibility with insurers.​​ 

·        Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.​​ 

·        Represent the Company in a professional and courteous manner in all interactions with patients.​​ 

·        Route patient referrals to the appropriate department or individual(s) in the Company.​​ 

·        Communicate with patients to set up a delivery schedule.​​ 

·        Prepare and secure Certificates of Medical Necessity (CMNs).​​ 

·        Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate billing records.​​ 

Minimum Qualifications:​​ 

·        Bilingual in Cantonese/Mandarin.​​ 

·        High school diploma or equivalent.​​ 

·        Effective interpersonal, time management and organizational skills.​​ 

·        Organizational skills sufficient to maintain consistently accurate records.​​ 

·        Computer skills that include word processing, and efficient use of the internet and e-mail.​​ 

·        1-year medical retail experience preferred.​​ 

Schedule: Monday to Friday, 32-40 hrs. a week, 9am-5:30pm​​ 

Benefits: sick & vacation paid, 401K after completing of 1-year employment. After 3 months of probation, health benefits will be offered.​​ 

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