CUSTOMER SERVICE REPRESENTATIVE FT

This is a training to permanent position; the Employer is a durable medical supplies provider and serves the community throughout San Francisco Bay Area. 

Duties:

·        Register and set up patient accounts.

·        Verify eligibility with insurers.

·        Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

·        Represent the Company in a professional and courteous manner in all interactions with patients.

·        Route patient referrals to the appropriate department or individual(s) in the Company.

·        Communicate with patients to set up a delivery schedule.

·        Prepare and secure Certificates of Medical Necessity (CMNs).

·        Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate billing records.

Minimum Qualifications:

·        Bilingual in Cantonese/Mandarin.

·        High school diploma or equivalent.

·        Effective interpersonal, time management and organizational skills.

·        Organizational skills sufficient to maintain consistently accurate records.

·        Computer skills that include word processing, and efficient use of the internet and e-mail.

·        1-year medical retail experience preferred.

Schedule: Monday to Friday, 32-40 hrs. a week, 9am-5:30pm

Benefits: sick & vacation paid, 401K after completing of 1-year employment. After 3 months of probation, health benefits will be offered.

RM BAR UNIT: JL