CUSTOMER SERVICE REPRESENTATIVE-FT​​ 

此職位為訓練後轉正職；雇主是一家耐用醫療器材供應商，服務範圍涵蓋整個舊金山灣區的社區。​​  

職責：​​ 

·        註冊並建立病患帳戶。​​ 

·        與保險公司確認您的資格。​​ 

·        處理病患投訴，於時限內提供適當的解決方案或替代方案，並進行後續追蹤以確保問題獲得解決。​​ 

·        在與病患的所有互動中，皆以專業且親切有禮的態度代表公司。​​ 

·        Route patient referrals to the appropriate department or individual(s) in the Company.​​ 

·        Communicate with patients to set up a delivery schedule.​​ 

·        Prepare and secure Certificates of Medical Necessity (CMNs).​​ 

·        Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate billing records.​​ 

最低資格要求：

·        Bilingual in Cantonese/Mandarin.​​ 

·        High school diploma or equivalent.​​ 

·        Effective interpersonal, time management and organizational skills.​​ 

·        Organizational skills sufficient to maintain consistently accurate records.​​ 

·        Computer skills that include word processing, and efficient use of the internet and e-mail.​​ 

·        1-year medical retail experience preferred.​​ 

Schedule: Monday to Friday, 32-40 hrs. a week, 9am-5:30pm​​ 

Benefits: sick & vacation paid, 401K after completing of 1-year employment. After 3 months of probation, health benefits will be offered.​​ 

RM BAR UNIT：JL​​