CUSTOMER SERVICE REPRESENTATIVE-FT​​ 

Se trata de un puesto de formación con posibilidad de contrato indefinido; la empresa es proveedora de suministros de equipos médicos duraderos y presta servicio a la comunidad en toda el Área de la Bahía de San Francisco.​​  

Funciones:​​ 

·        Registrar y configurar las cuentas de los pacientes.​​ 

·        Verifique la elegibilidad con las aseguradoras.​​ 

·        Atender las quejas de los pacientes, ofrecer soluciones y alternativas adecuadas dentro de los plazos establecidos, realizar un seguimiento para garantizar la resolución.​​ 

·        Representar a la empresa de manera profesional y cortés en todas las interacciones con los pacientes.​​ 

·        Route patient referrals to the appropriate department or individual(s) in the Company.​​ 

·        Communicate with patients to set up a delivery schedule.​​ 

·        Prepare and secure Certificates of Medical Necessity (CMNs).​​ 

·        Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate billing records.​​ 

Minimum Qualifications:​​ 

·        Bilingual in Cantonese/Mandarin.​​ 

·        High school diploma or equivalent.​​ 

·        Effective interpersonal, time management and organizational skills.​​ 

·        Organizational skills sufficient to maintain consistently accurate records.​​ 

·        Computer skills that include word processing, and efficient use of the internet and e-mail.​​ 

·        1-year medical retail experience preferred.​​ 

Schedule: Monday to Friday, 32-40 hrs. a week, 9am-5:30pm​​ 

Benefits: sick & vacation paid, 401K after completing of 1-year employment. After 3 months of probation, health benefits will be offered.​​ 

UNIDAD DE BARRA RM: JL​​