OFFICE ASSISTANT​​ 

We are a full-service glass company specializing in replacement windows and doors, custom showers and tub enclosures, mirrors and tabletops, auto glass, and repairs for all types of residential and commercial doors and windows. We pride ourselves on craftsmanship, safety, and responsive customer service. We’re seeking a detail-oriented, customer-first Office Assistant to support daily operations, scheduling, and service coordination. You’ll be the first point of contact for customers, help manage work orders from intake to invoicing, and keep our technicians, vendors, and clients on the same page.​​ 

Key Responsibilities:​​ 

 Customer Service & Intake​​ 

• Answer phones, emails, and messages; greet walk-in customers.​​ 
• Gather job details (measurements, glass type, photos) and create work orders.​​ 
• Provide basic product/service information and set expectations for timelines and next steps.​​ 

Scheduling & Dispatch​​ 

• Schedule in-home measurements, shop visits, and on-site installations/repairs.​​ 
• Dispatch auto glass and field technicians; optimize daily routes and calendars.​​ 
• Confirm appointments and send reminders; coordinate reschedules and urgent service calls.​​ 

Order Management & Coordination​​ 

• Prepare quotes/estimates from templates, capture approvals.​​ 
• Open and track purchase orders; coordinate with vendors for lead times and deliveries.​​ 
• Create job packets for technicians.​​ 

Billing & Administrative Support​​ 

• Generate invoices; process payments (POS/credit, check) and issue receipts.​​ 
• Maintain files (digital and paper) for jobs, permits, warranties, and photos.​​ 
• Assist with insurance claim paperwork for auto glass (when applicable).​​ 
• Support inventory receiving (glass, hardware, seals), tag items to jobs, and reconcile counts.​​ 

Communication & Documentation​​ 

• Log all customer interactions.​​ 
• Draft and send customer communications (quotes, appointment confirmations, completion notes).​​ 
• Update daily whiteboard/queue and technician assignments.​​ 
• Track time sheets, job status, and completion checklists.​​ 

Qualifications:​​ 

• 1 year of office, front desk, or dispatcher experience (construction/trades or service shop a plus).​​ 
• Strong customer service skills; professional phone and email etiquette.​​ 
• Proficient with office software (Outlook/Email, Excel/Sheets, Word/Docs)​​ 
• Excellent organization; able to manage multiple jobs, vendors, and schedules.​​ 
• Reliable, punctual, and solution-oriented​​ 
• Familiarity with permits, insurance claim processes, or dispatching is a plus​​ 
• Bilingual (English/Spanish) is a plus.​​ 

Horario:

·        Monday- Friday 8am-4pm​​ 

Compensation & Benefits:​​ 

·        Pay: $25.00 per hour​​ 

·        Sick Pay​​ 

CN Unit - BAR AS​​