CUSTOMER SERVICE REPRESENTATIVE FT​​ 

This is a training to permanent position; the Employer is a durable medical supplies provider and serves the community throughout San Francisco Bay Area.​​  

Обязанности:

·        Зарегистрируйтесь и создайте учётные записи пациентов.

- Проверьте право на участие в программе у страховщиков.

·        Рассматривать жалобы пациентов, предлагать соответствующие решения и альтернативы в установленные сроки; Следите за тем, чтобы убедиться в решении.

·        Представлять компанию профессионально и вежливо во всех взаимодействиях с пациентами.

·        Route patient referrals to the appropriate department or individual(s) in the Company.​​ 

·        Communicate with patients to set up a delivery schedule.​​ 

·        Prepare and secure Certificates of Medical Necessity (CMNs).​​ 

·        Communicate with billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered; maintain accurate billing records.​​ 

Минимальные требования:

·        Bilingual in Cantonese/Mandarin.​​ 

·        High school diploma or equivalent.​​ 

·        Effective interpersonal, time management and organizational skills.​​ 

·        Organizational skills sufficient to maintain consistently accurate records.​​ 

·        Computer skills that include word processing, and efficient use of the internet and e-mail.​​ 

·        1-year medical retail experience preferred.​​ 

Schedule: Monday to Friday, 32-40 hrs. a week, 9am-5:30pm​​ 

Benefits: sick & vacation paid, 401K after completing of 1-year employment. After 3 months of probation, health benefits will be offered.​​ 

ОТДЕЛЕНИЕ АДВОКАТОВ RM: JL