REPRESENTANTE DE ATENCIÓN AL CLIENTE A TIEMPO PARCIAL​​ 

DESCRIPCIÓN GENERAL DE LA COMPAÑÍA Y DEL PUESTO DE TRABAJO​​ 

Esta óptica especializada en anteojos busca un representante de atención al cliente dedicado y entusiasta para unir a su equipo. En este puesto, serás el primer punto de contacto para los clientes, brindándoles un servicio y un apoyo excepcionales. Tu capacidad para comunicarte eficazmente y gestionar las consultas de los clientes con profesionalidad será clave para garantizar la satisfacción y la fidelidad del cliente. Buscan a alguien con excelentes habilidades de comunicación, que aprenda rápido y que disfrute trabajando con personas en equipo. Esta persona debe ser automotivada, detallista y muy eficiente.​​ 

Funciones:​​ 

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.​​ 
• Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.​​ 
• Communicate clearly and effectively with customers via phone, email, and in-person interactions.​​ 
• Maintain organized office records and documentation related to customer interactions.​​ 
• Type correspondence and reports as needed to support customer service operations.​​ 
• Assist in client services by providing information about products and services.​​ 
• Exhibit excellent phone etiquette while managing incoming calls from customers.​​ 
• Collaborate with team members to improve processes and enhance the overall customer experience.​​ 
• Support multilingual customers by utilizing bilingual skills when necessary.​​ 
• Responsibilities for Front Office include greeting patients, answering phones and scheduling appointments, scanning & filing, dispensing contact lenses and eyeglasses, etc.​​ 
• Responsibilities for Back Office include pretesting patients, assisting doctors, contact lens training, entering lab work in computers, etc.​​ 

MINIMUM QUALIFICATIONS:​​ 

• Education: HSD or GED or above.​​ 
• Proven experience in customer service or a related field is preferred.​​ 
• Strong cash handling skills with attention to detail.​​ 
• Excellent verbal, basic math, and computer skills.​​ 
• Phone skills (appointment setting and confirmation call.​​ 
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.​​ 
• Proficiency in office software applications for documentation and reporting purposes (electronic medical records).​​ 
• Ability to type efficiently while managing multiple tasks simultaneously.​​ 
• A positive attitude, strong problem-solving skills, and a commitment to delivering high-quality customer support.​​ 
• Must be a highly motivated candidate, who can learn quickly and multitask efficiently.​​ 
• Debes poder pasar la verificación de antecedentes antes del primer día de trabajo.​​ 

Preferred Qualifications: (not required)​​ 

·        Able to give fashion advice (frame selection), helping to match style and look of client to store frames.​​ 

·        Healthcare front office experience.​​ 

·        Bilingual or multilingual capabilities are a plus, enhancing the business’ ability to serve a diverse customer base.​​ 

JOB SCHEDULE:​​ 

Schedule TBD. Weekend and evening work may be required. At least three full eight hour days a week required.​​ 

BENEFITS:​​ 

For F/T and P/T employees: discounts on glasses and contacts, sales-based commission available after 90-day probation, and free optical training. For F/T employees: sick leave accrual, medical, vision coverage.​​ 

PROCESO DE ENTREVISTA:​​ 

Preselección en el BAR seguida de una entrevista con el gerente de la tienda. Este puesto permanente incluye un periodo de formación y prueba remunerado de tres a seis días para la evaluación de los candidatos.​​ 

CN BAR Unit: DC​​