HSA PST Office Support & Customer Service TRN​​ 

The San Francisco Human Services Agency (SFHSA) delivers essential services and programs that support the well-being, self-sufficiency, and economic security of San Francisco residents.​​ 

基本職責

·        Greet clients, visitors, and participants in a professional and welcoming manner. ​​ 

·        Provide general information regarding public assistance and workforce development services using approved informational materials. ​​ 

- 協助客戶進行大廳導覽，並將個人引導至適當的工作人員或服務區域 。

·        Answer phones and respond to routine inquiries while referring eligibility or case-specific questions to authorized staff. ​​ 

·        Assist participants with basic navigation of online service systems, including kiosk navigation and upload instructions. ​​ 

·        Support customers with forms and documents by providing basic guidance on completion procedures. ​​ 

·        Assist staff with workshop preparation activities including organizing materials, preparing sign-in sheets, and supporting room setup. ​​ 

·        Perform basic data entry and document tracking activities using approved office systems. ​​ 

·        Maintain and organize program materials, resource displays, and office files. ​​ 

·        Assist with document scanning, printing, copying, and filing activities. ​​ 

·        Support Employment Information Center (EIC) operations by helping participants access computers, printers, and job search resources. ​​ 

·        Assist with maintaining organized office supply and resource inventory areas. ​​ 

·        Support positive lobby flow and professional customer service environments. ​​ 

- 在支援辦公室運作的同時，保持機密性並正確處理參與者資訊 。

開發的能力

- 客戶服務與客戶關係

·        Professional Communication (Verbal and Written) ​​ 

·        Telephone and Front Desk Etiquette ​​ 

- 記錄管理與文件歸檔

- Administrative and Clerical 支持

·        Appointment Scheduling and Calendar Coordination ​​ 

·        Office Technology and Software Proficiency ​​ 

·        Confidentiality and Information Handling ​​ 

·        Attention to Detail and Accuracy ​​ 

·        Time Management and Organization ​​ 

·        Problem-Solving and Critical Thinking ​​ 

·        Teamwork and Collaboration ​​ 

·        Public Service and Community Engagement ​​ 

·        Conflict Resolution and De-escalation Techniques ​​ 

·        Multitasking in a Fast-Paced Office Environment ​​ 

·        Professionalism and Workplace Conduct ​​ 

- 客戶入門與服務導航

·        Report Preparation and Documentation ​​ 

·        Adaptability and Workplace Readiness​​ 

Minimum Qualifications​​ 

·        Commitment to completing a 6 –12-month training​​ 

- 對公共服務、環境維護或社會拓展工作有興趣

·        Ability to follow instructions and communicate respectfully within a team​​ 

- 體力上能在戶外工作，並能舉起/移動高達30 磅的物件。

·        Punctual, dependable, and open to feedback​​ 

安排​​ 

Schedules Varies -- flexibility is required -- Final Schedule Assigned Upon Hire​​ 

Must be flexible as schedule is subject to change​​