OEWD Administrative Support TRN​​ 

職稱：公共服務實習生—文員方向​​ 

分類：9910—公共服務實習生​​    

計畫：舊金山人類服務局（SFHSA）– PST​​            

雇用類型：臨時豁免（TEX）​​ 

職業代碼：43–9061 一般辦公室職員​​ 

排程：                  每週 32 小時​​ 

所需時間：6 至 12 個月​​ 

Location:                 Various City and County of San Francisco Department Host Sites​​ 

Position Summary​​ 

The 9910 Public Service Trainee (PST) – Clerical Track is a 6 to 12 month transitional employment opportunity designed for San Francisco County CalWORKs, CAAP, CalFresh, and Foster Care participants. Through structured, on-the-job training, participants will gain valuable administrative, digital, and professional skills aligned with the responsibilities of entry-level office clerks (SOC 43-9061).​​ 

Trainees are placed in City departments and receive hands-on experience in clerical functions such as customer service, filing, records management, and basic office operations. The role also includes mentorship, career readiness support, and wraparound case management to support long-term employment and civil service advancement.​​ 

基本職責

•  Perform clerical tasks including photocopying, filing, scanning, and mail distribution​​ 
• Answer phones and greet visitors using professional customer service etiquette​​ 
• Assist with intake procedures, scheduling, sign-ins, and interoffice routing​​ 
• Maintain digital and paper records in accordance with confidentiality standards​​ 
• Enter timesheets or data into internal systems with accuracy and timeliness​​ 
• Prepare simple documents and correspondence using Microsoft Word and Outlook​​ 
• Support teamwork, attend staff meetings, and provide general administrative assistance​​ 
• Participate in career readiness activities including resume writing and mock interviews​​ 
• Complete training assignments and performance evaluations as scheduled​​ 

發展專業能力

• 工作場所的準時性和問責性
• Written and verbal communication skills​​ 
• Familiarity with office or administrative environments​​ 
• 精通 Microsoft Office 套件和數位工具
• 記錄管理和資料處理
• Team collaboration and time management​​ 
• Civil service career pathway navigation​​ 

最低資格

• Must be eligible for Temporary Exempt classification under Charter Section 10.104.16(b)​​ 
• Commitment to completing a six to 12 month training assignment​​ 
• 對公共服務、客戶服務或辦公室有濃厚興趣 支持
• 具備在團隊環境中進行專業溝通的能力
• 準時、可靠、可教導

Preferred Qualifications​​ 

• Basic computer literacy (email, calendar, word processing)​​ 
• Prior volunteer or customer service experience​​ 

Program Milestones & Completion Requirements​​ 

• Completed hours not to exceed 1,040​​ 
• Receive a "Meets Expectations" rating or higher on both midpoint and final evaluations​​ 
• Submit a final resume and participate in an exit interview​​ 
• Maintain attendance and professional conduct throughout the assignment​​ 

Graduation Outcomes​​ 

• Upon successful completion, trainees will receive:​​ 
• 頒發的結業證書
• Letter of Program Completion​​ 
• Support transitioning into civil service roles or unsubsidized employment​​ 

SOC Career Path Alignment​​ 

This training role is aligned with SOC Code 43-9061 – Office Clerks, General, and supports advancement into civil service and related occupations such as:​​ 

• 43-6014 – Secretaries and Administrative Assistants​​ 
• 43-9021 – Data Entry Keyers​​ 
• 43-4051 – Customer Service Representatives​​ 
• 43-4071 – File Clerks​​ 

時間表不定 -- 需要彈性 -- 入職時指定最終時間表