OEWD Administrative Support TRN

Job Title:                    Public Service Trainee – Clerical Track

Classification:  9910 -- Public Service Trainee   

Program:                    San Francisco Human Services Agency (SFHSA) – PST           

Employment Type: Temporary Exempt (TEX)

SOC Code:                 43-9061 – Office Clerks, General

Schedule:                  32 hours per week

Duration:                  6 to 12 months

Location:                 Various City and County of San Francisco Department Host Sites

Position Summary

The 9910 Public Service Trainee (PST) – Clerical Track is a 6 to 12 month transitional employment opportunity designed for San Francisco County CalWORKs, CAAP, CalFresh, and Foster Care participants. Through structured, on-the-job training, participants will gain valuable administrative, digital, and professional skills aligned with the responsibilities of entry-level office clerks (SOC 43-9061).

Trainees are placed in City departments and receive hands-on experience in clerical functions such as customer service, filing, records management, and basic office operations. The role also includes mentorship, career readiness support, and wraparound case management to support long-term employment and civil service advancement.

Essential Duties and Responsibilities

•  Perform clerical tasks including photocopying, filing, scanning, and mail distribution
• Answer phones and greet visitors using professional customer service etiquette
• Assist with intake procedures, scheduling, sign-ins, and interoffice routing
• Maintain digital and paper records in accordance with confidentiality standards
• Enter timesheets or data into internal systems with accuracy and timeliness
• Prepare simple documents and correspondence using Microsoft Word and Outlook
• Support teamwork, attend staff meetings, and provide general administrative assistance
• Participate in career readiness activities including resume writing and mock interviews
• Complete training assignments and performance evaluations as scheduled

Professional Competencies Developed

• Workplace punctuality and accountability
• Written and verbal communication skills
• Familiarity with office or administrative environments
• Microsoft Office Suite and digital tool proficiency
• Records management and data handling
• Team collaboration and time management
• Civil service career pathway navigation

Minimum Qualifications

• Must be eligible for Temporary Exempt classification under Charter Section 10.104.16(b)
• Commitment to completing a six to 12 month training assignment
• Strong interest in public service, customer service, or office support
• Ability to communicate professionally in a team-based environment
• Punctual, reliable, and coachable

Preferred Qualifications

• Basic computer literacy (email, calendar, word processing)
• Prior volunteer or customer service experience

Program Milestones & Completion Requirements

• Completed hours not to exceed 1,040
• Receive a "Meets Expectations" rating or higher on both midpoint and final evaluations
• Submit a final resume and participate in an exit interview
• Maintain attendance and professional conduct throughout the assignment

Graduation Outcomes

• Upon successful completion, trainees will receive:
• Certificate of Completion
• Letter of Program Completion
• Support transitioning into civil service roles or unsubsidized employment

SOC Career Path Alignment

This training role is aligned with SOC Code 43-9061 – Office Clerks, General, and supports advancement into civil service and related occupations such as:

• 43-6014 – Secretaries and Administrative Assistants
• 43-9021 – Data Entry Keyers
• 43-4051 – Customer Service Representatives
• 43-4071 – File Clerks

Schedules Varies -- flexibility is required -- Final Schedule Assigned Upon Hire