Report suspected cases of neglect or abuse of an older adult or a person with a disability by contacting:

• 911 if an elder or dependent adult is in immediate physical danger.
• (415) 355-6700 or (800) 814-0009, the 24-hour hotline for Adult Protective Services (APS). The hotline is staffed by social workers who determine the appropriate response, which may include conducting an emergency home visit.
• ReportToAPS.org for non-urgent reports that do not involve physical abuse or require immediate attention.

Anyone can file a report: Reports of suspected abuse or neglect are confidential and can be anonymous.

Attention Mandated Reporters: 

State law requires that mandated reporters immediately report cases of suspected abuse or neglect of an elder or dependent adult to APS at (800) 814-0009 APS Hotline, 24 hours a day, 7 days a week

Additional reporting requirements

• Urgent reports: Call the APS Hotline for an in-person response within 24 hours, followed by a written report within two business days using Form SOC 341 (English | Spanish).
• Non-urgent, verbal reports: Call the APS Hotline to make a verbal report, followed by a written report within two business days using Form SOC 341 (English | Spanish).
• Financial abuse: Financial institutions should call the APS hotline to make a verbal report, followed by a written report within two business days using Form SOC 342.

Submit Form SOC 341 or 342 in one of two ways: 

• Fax: (415) 355-2462
• Mail: P.O. Box 7988, SF, CA  94120-7988, Attn: APS. 

Learn more 

• Mandated Reporter's legal roles and responsibilities
• Recognizing elder abuse

Questions? 
Call the APS Hotline to speak with an APS Integrated Intake social worker. 

Report suspected cases of child abuse, neglect, or exploitation by calling the following: 

• 9-1-1 if a child is in immediate danger
• (800) 856-5553, the 24-hour hotline for Family and Children's Services. If you get a busy signal, call (628) 652-5791. 

Anyone can file a report: Reports are confidential. Please be prepared to provide the child’s name, address, approximate age, and situation.

Attention Mandated Reporters  

Please follow the three-step reporting process:

1. Make a verbal report by phone by calling one of the numbers above.
2. Within 36 hours of the verbal report, please submit Suspected Child Abuse Report (BCIA 8572):  English | Español | 中文 | русский | Tiếng Việt | More languages
3. Submit the completed form in one of three ways:

• Fax: (415) 557-5351
• Mail: Family & Children's Services, Attn: Hotline H110, P.O. Box 7988, San Francisco, CA 94120-7988
• Email: FCSHotlineReports@sfgov.org

Questions? Call the FCS hotline to speak with a protective services social worker.

See more Mandated Reporter details.  
Learn more about Identifying Abuse