OEWD Administrative Support TRN​​ 

Título del puesto: Aprendiz de Servicio Público – Área Administrativa​​ 

Clasificación:  9910 -- Aprendiz de Servicio Público​​    

Programa:                    Agencia de Servicios Humanos de San Francisco (SFHSA) – PST​​            

Tipo de empleo: Temporal exento (TEX)​​ 

Código SOC:                 43-9061 – Secretario, General​​ 

Horario:                  32 horas por semana​​ 

Duración:                  6 a 12 meses​​ 

Location:                 Various City and County of San Francisco Department Host Sites​​ 

Position Summary​​ 

The 9910 Public Service Trainee (PST) – Clerical Track is a 6 to 12 month transitional employment opportunity designed for San Francisco County CalWORKs, CAAP, CalFresh, and Foster Care participants. Through structured, on-the-job training, participants will gain valuable administrative, digital, and professional skills aligned with the responsibilities of entry-level office clerks (SOC 43-9061).​​ 

Trainees are placed in City departments and receive hands-on experience in clerical functions such as customer service, filing, records management, and basic office operations. The role also includes mentorship, career readiness support, and wraparound case management to support long-term employment and civil service advancement.​​ 

Deberes y responsabilidades esenciales

•  Perform clerical tasks including photocopying, filing, scanning, and mail distribution​​ 
• Answer phones and greet visitors using professional customer service etiquette​​ 
• Assist with intake procedures, scheduling, sign-ins, and interoffice routing​​ 
• Maintain digital and paper records in accordance with confidentiality standards​​ 
• Enter timesheets or data into internal systems with accuracy and timeliness​​ 
• Prepare simple documents and correspondence using Microsoft Word and Outlook​​ 
• Support teamwork, attend staff meetings, and provide general administrative assistance​​ 
• Participate in career readiness activities including resume writing and mock interviews​​ 
• Complete training assignments and performance evaluations as scheduled​​ 

Professional Competencies Developed​​ 

• Workplace punctuality and accountability​​ 
• Written and verbal communication skills​​ 
• Familiarity with office or administrative environments​​ 
• Microsoft Office Suite and digital tool proficiency​​ 
• Records management and data handling​​ 
• Team collaboration and time management​​ 
• Civil service career pathway navigation​​ 

Minimum Qualifications​​ 

• Must be eligible for Temporary Exempt classification under Charter Section 10.104.16(b)​​ 
• Commitment to completing a six to 12 month training assignment​​ 
• Strong interest in public service, customer service, or office support​​ 
• Ability to communicate professionally in a team-based environment​​ 
• Punctual, reliable, and coachable​​ 

Preferred Qualifications​​ 

• Basic computer literacy (email, calendar, word processing)​​ 
• Prior volunteer or customer service experience​​ 

Program Milestones & Completion Requirements​​ 

• Completed hours not to exceed 1,040​​ 
• Receive a "Meets Expectations" rating or higher on both midpoint and final evaluations​​ 
• Submit a final resume and participate in an exit interview​​ 
• Maintain attendance and professional conduct throughout the assignment​​ 

Graduation Outcomes​​ 

• Upon successful completion, trainees will receive:​​ 
• Certificate of Completion​​ 
• Letter of Program Completion​​ 
• Support transitioning into civil service roles or unsubsidized employment​​ 

SOC Career Path Alignment​​ 

This training role is aligned with SOC Code 43-9061 – Office Clerks, General, and supports advancement into civil service and related occupations such as:​​ 

• 43-6014 – Secretaries and Administrative Assistants​​ 
• 43-9021 – Data Entry Keyers​​ 
• 43-4051 – Customer Service Representatives​​ 
• 43-4071 – File Clerks​​ 

Schedules Varies -- flexibility is required -- Final Schedule Assigned Upon Hire​​