SFHOT OUTREACH SPECIALIST I FT

A nonprofit public health organization that partners with government agencies, community groups, and health providers to support population health programs across California. The organization employs thousands of staff across more than 300 programs, offering a collaborative, mission-driven work environment focused on making a meaningful difference in communities. This position is four 10-hour shifts and requires an on-line application.

DUTIES:

•       Conduct outreach by assignment through the City to people experiencing homelessness.

•       Engage individuals and assess needs. Follow up with clients to support linkage, as needed.

•       Perform wellness checks, assess risk, provide support, and referrals for needed services. This may include crisis intervention, engaging emergency medical or mental health systems, or mandated reporting.

•       Advocate and collaborate with service providers to facilitate access to care with the goal of stabilization.

•       Respond to requests from city agencies (the Mayor's Office, Board of Supervisors, SFPD, SFFD, HSH), merchants, community groups, and citizens to help individuals found at-risk in places not meant for human habitation.

•       Work collaboratively as part of a dynamic and diverse team, which includes clear communication, flexibility, and humility.

•       Work in close collaboration with the DPH Medical Team to link people experiencing homelessness to transitional primary care.

•       Maintain professional and positive relationships with other service providers, community groups, and the neighborhood.

•       Must demonstrate ability to work in any assigned districts/special project and work with clients of various backgrounds.

•       Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.

•       Use web-based technologies to look up information and data relevant to service delivery (e.g., One System, Replicon, Outlook, Zoho Shifts).

•       Maintain timely and accurate documentation according to program requirements.

•       Use company-provided vehicles to transport and visit clients in an appropriate and professional manner. Maintain a clean driving record.

•       Adhere to professional ethics as well as established policies and procedures.

•       Complete in-person and virtual trainings on time and attend all mandatory meetings.

•       Must comply with uniform policy while conducting outreach in the field.

•       Other duties as assigned.

MINIMUM QUALIFICATIONS:

•      A resume tailored to social services and addressing the qualifications. Online application required.

Target Experience: Direct experience in a professional, volunteer, or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.

Education: Preferred(not required) majors include: Social Work, Human Services, Psychology, Counseling, Sociology, Anthropology, Ethnic Studies, Public Policy, Public Health, or a related field.

Must meet one of the following:

•       High School degree or equivalent plus 2 years or more of Target Experience; OR

•       Specialty Certificate related to the populations served (e.g., Community Health Worker, Medical Assistant, Drug and Alcohol/CADAC, Peer Counselor) and 1 year of Target Experience; OR

•       AA/AS degree

AND all of the following:

•       Valid CDL. 21+ with none of the following in the past 3 years: any 2-point convictions; 2+ moving violations; or more than 1 moving violation and 1 at-fault or passenger-handling accident.

•       Basic knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.

•       Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all San Francisco neighborhoods.

•       Ability to work successfully both independently and cooperatively.

•       Ability to speak, read, and write clearly in English.

•       Basic level competency using the Internet, Outlook email, and Microsoft Word, as well as ability and willingness to learn necessary programs needed for everyday job functions.

•       Ability to use computers/internet to look up information and enter relevant notes.

•       CPR and first aid certification within 90 days of hire.

PREFERRED, NOT REQUIRED:

•       Ability to speak languages other than English.

•       Previous experience or training in street outreach and case management.

•       Knowledge of San Francisco neighborhoods and community resources.

•       Knowledge of the San Francisco Health Provider network.

•       Prior experience with documentation and billing procedures.

JOB SCHEDULE:

10-hour shifts, 4 days/week. Schedule includes a variety of shifts set by management. This position is represented by a union and is covered under the terms of the Collective Bargaining Agreement.

BENEFITS:

Health Insurance, Disability Insurance, Paid holidays/Paid vacation, Career development opportunities, Union representation.

Position open until filled, which may be prior to the closing date

RM BAR UNIT: LK