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Protection + Safety

HSA oversees programs that protect children and adults from abuse. We are also responsible for setting up emergency shelter and food services to those displaced by a citywide disaster. 

Reporting Abuse

To make a report of abuse, exploitation, neglect, or self-neglect, contact:
Child Abuse (800) 856-5553
Adult Abuse (800) 814-0009.

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Child Abuse

HSA Family and Children's Services (FCS) responds to reports of suspected child abuse, neglect, or exploitation. Anyone can contact our hotline to make a confidential report.

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Adult Abuse

Our Adult Protective Services division accepts and responds to reports of abuse, neglect, exploitation, and self-neglect involving older adults and adults with disabilities.

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Emergency call center

Emergency Preparedness and Assistance

HSA coordinates with the San Francisco Department of Emergency Management and partner agencies to safeguard residents in a citywide emergency. 

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A conservator is a guardian or a protector is appointed by a judge to manage the financial affairs and/or daily life of another due to physical or mental limitations, or old age.

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Public Guardian

The Public Guardian serves adults with disabilities by managing their basic personal and financial needs.

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Public Conservator

The Public Conservator provides psychiatric treatment and services to adults who are gravely disabled due to mental illness.

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Public Administrator

The Public Administrator takes care of the affairs of those who have died and do not have family members able or willing to manage the estate.

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Representative Payee Program

The Representative Payee Program provides financial management services to seniors and adults with disabilities who cannot manage their own funds.

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For Older Adults and People with Disabilities

These services are designed specifically to support the protection and safety of older adults and adults with disabilities.

Long-Term Care Ombudsman Program

The Ombudsman advocates for the rights of people living in San Francisco's skilled nursing facilities, residential care facilities for the elderly, and assisted living programs.

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SF Elder Abuse Forensic Center

This Center organizes team meetings to resolve cases of physical abuse, exploitation, caregiver neglect, or self-neglect involving older adults and adults with disabilities. 

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