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Contact Us

General + Emergency Contacts

  • SFHSA General Contact(415) 557-5000Monday - Friday, 8:00 a.m. - 5:00 p.m.  
    Website issues: HSAWebmaster@sfgov.org | P.O. Box 7988, San Francisco, CA 94120-7988
  • Benefit applications or existing benefits inquiries:  For faster service, please call one of the Program contacts below rather than the General number. 
  • City and County of San Francisco general inquiries: 3-1-124 hours 
  • Emergency contacts

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Our Locations

Department of Benefits and Family Support (BFS)*

*Formerly the Department of Human Services (DHS)

General Information: (415) 557-5000

Department of Disability and Aging Services (DAS)

General Information: (415) 355-3555 | TTY: (415) 355-6756 |  DAAS@sfgov.org
Information and Referral: (415) 355-6700 or (800) 510-2020 | TTY: (415) 355-6756

Office of Early Care and Education (OECE)

General Information: (415) 355-3670 | Fax: (415) 557-5615 | www.sfoece.org


General information or privacy breach reporting:
Phone: (415) 503-4908 or (844) 415-4905
Email: HSAPrivacyOffice@sfgov.org
Mail reports or requests: P.O. Box 7988, Attn: S200, San Francisco, CA 94120-7988


Administrative Services

Communications - Press and Media inquiries
Phone: Chandra Johnson, Director of Communications at (415) 557-5940 
Email:  cajohnson@sfgov.org 

Phone: Alicia Broussard at (415) 557-5140

Human Resources
Main: (415) 557-5561
Exams and Classifications: (415) 557-5566
Equal Employment Opportunity: (415) 557-5878

Employee & Labor Relations
HSA clients may file complaints of discrimination by:

Fraud Hotline
If you suspect someone is receiving public benefits to which they are not entitled, report it by calling (415) 557-5771.

Public Records and Subpoenas

Public records request: email the HSA Sunshine Ordinance Coordinator at hsasunshine@sfgov.org

Service of subpoena: email hsasunshine@sfgov.org, fax (415) 503-4913, or appear in person at HSA Investigations office.

We've moved!  The Investigations/Program Integrity Division is now located at 1650 Mission, 5th Floor.  Our phone numbers will remain the same but phone service may not be available immediately after the move on August 17. The best way to reach us during this time is by email. 


Request a State Hearing
Clients of state and federally-funded aid programs, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS)
Phone: (800) 952-5253 
Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988.

Request a County Adult Assistance Program (CAAP) Hearing
Phone: (415) 558-1177 (24 hours) 
Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120