On this page:
- General + Emergency + Media
- Family Benefits: CAAP, CalFresh/EBT, CalWORKs, Families/Children, Foster/Adopt, JobsNow!, Medi-Cal
- Disability & Aging Services: Adult Protective Services, Veterans, In-Home Supportive Services (IHSS), Legal Guardians
- Early Care & Education
- Administration: Contracts, HR, Employee Relations, Fraud, Privacy, Public Records, Public Hearings, Subpoenas
General + Emergency + Media Contacts
- SFHSA general contacts: (415) 557-5000, Monday - Friday, 8:00 a.m. - 5:00 p.m. | Website issues: HSAWebmaster@sfgov.org | P.O. Box 7988, San Francisco, CA 94120-7988
- Benefit applications or existing benefits: For faster service, please call one of the Program contacts below rather than the General number.
- Communications/Press & Media: Communications Director Chandra Johnson (415) 557-5940 | cajohnson@sfgov.org
- Emergency contacts
- Report Elder Abuse: (800) 814-0009, 24 hours
Report cases not involving physical abuse or requiring an immediate response at ReportToAPS.org - Report Child Abuse: (800) 856-5553, 24 hours
- Report Elder Abuse: (800) 814-0009, 24 hours
- San Francisco City and County general inquiries: 3-1-1, 24 hours
Benefits and Family Support (BFS)*
*Formerly the Department of Human Services (DHS)
General Information: (415) 557-5000
- CAAP (County Adult Assistance Programs): 415-558-2227 | Fair Hearings: (415) 558-1177
- CalFresh: (415) 558-4700 or (855) 355-5757 | Fax: (415) 355-2300 | food@sfgov.org
- CalWORKs: (415) 557-5100 or (855) 557-5100 | CalWORKs@sfgov.org
- EBT (Electronic Benefits Transfer) Card Services
- Benefit issues or lost EBT card: (415) 558-4700 or (855) 355-5757
- EBT card balance: 1-877-328-9677 | Fresh EBT app for phones
- Family and Children's Services (FCS): Staff Directory
- Families Rising: 855-415-7500 | Project500@sfgov.org
- Foster Care and Adoption: (415) 558-2200
- JobsNOW! Employers & Job Seekers: 877-562-1669
- Medi-Cal: (415) 558-4700 or (855) 355-5757 | Fax: (415) 355-2432 | SFMedi-Cal@sfgov.org
Disability and Aging Services (DAS)
General Information: (415) 355-3555 | TTY: (415) 355-6756 | DAAS@sfgov.org
Information and Referral: (415) 355-6700 or (800) 510-2020 | TTY: (415) 355-6756
- Adult Protective Services (APS): (415) 355-6700, 24 hours | Fax: (415) 355-6750
- County Veterans Service Office (CVSO): (415) 934-4200 or (800) 807-5799 | Fax: (415) 934-4240 | SFCVSO@sfgov.org
- In-Home Supportive Services (IHSS): Clients (415) 355-6700 | Providers (415) 557-6200 | Fax: (415) 557-5271
- Public Administrator | Public Guardian | Public Conservator | Representative Payee Program: (415) 355-3555 | Fax: (415) 355-3539
Early Care and Education (OECE)
General Information: (415) 355-3670 | Fax: (415) 557-5615 | www.sfoece.org
Administrative Services
- Contracts: Alicia Broussard (415) 557-5140
- Human Resources: (415) 557-5561 | Exams/Classifications: (415) 557-5566 | Equal Employment Opportunity: (415) 557-5878
- Employee & Labor Relations: SFHSA clients may file complaints of discrimination by:
- Mailing a letter to P.O. Box 7988, San Francisco, CA 94120-7988
- Completing Form 8019, Complaint of Discriminatory Treatment or
- Leaving a message on one of the Multilingual Complaint Lines: English and languages not listed below (415) 557-6574
Spanish (415) 557-5062 | Vietnamese (415) 557-5103 | Chinese (415) 557-5023 | Russian (415) 557-5066 | Filipino (415) 557-5119
- Fraud Hotline: (415) 557-5771 to report that someone may be receiving public benefits to which they are not entitled
- Privacy breach reporting: (415) 503-4908 or (844) 415-4905 | HSAPrivacyOffice@sfgov.org
Mail reports or requests: P.O. Box 7988, Attn: S200, San Francisco, CA 94120-7988 - Public records request: hsasunshine@sfgov.org
- Public hearings:
- Request a state hearing: For clients of state and federally funded benefits, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS): (800) 952-5253
Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988. - Request a County Adult Assistance Program (CAAP) Hearing: (415) 558-1177 (24 hours)
Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120
- Request a state hearing: For clients of state and federally funded benefits, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS): (800) 952-5253
- Service of subpoena: hsasunshine@sfgov.org | fax (415) 503-4913 | or appear in person at SFHSA Investigations, 1650 Mission, 5th Floor