Contact Us

On this page:

• General + Emergency + Media 
• Family Benefits: CAAP, CalFresh/EBT, CalWORKs, Families/Children, Foster/Adopt, JobsNow!, Medi-Cal
• Disability & Aging Services: Adult Protective Services, Veterans, In-Home Supportive Services (IHSS), Legal Guardians
• Early Care & Education
• Administration: Contracts, HR, Employee Relations, Fraud, Privacy, Public Records, Public Hearings, Subpoenas

General + Emergency + Media Contacts

• Emergency contacts
  • Report Elder Abuse: (800) 814-0009, 24 hours
    Report cases not involving physical abuse or requiring an immediate response at ReportToAPS.org
  • Report Child Abuse: (800) 856-5553, 24 hours
• Communications Press & Media: Contact Joe Molica  (415) 557-6682 | joe.molica@sfgov.org
• SFHSA general inquiries: (415) 557-5000, Monday - Friday, 8:00 a.m. - 5:00 p.m | For faster service, contact the appropriate Program below.
• SFHSA website issues: HSAWebmaster@sfgov.org | P.O. Box 7988, San Francisco, CA 94120-7988
• San Francisco City and County general inquiries: 3-1-1, 24 hours 

Benefits and Family Support (BFS)*

*Formerly the Department of Human Services (DHS)

General Information: (415) 557-5000

• CAAP (County Adult Assistance Programs): 415-558-2227 | Fair Hearings: (415) 558-1177
• CalFresh:  (415) 558-4700 or (855) 355-5757 | Fax: (415) 355-2300 | food@sfgov.org
• CalWORKs: (415) 557-5100 or (855) 557-5100 | CalWORKs@sfgov.org
• EBT (Electronic Benefits Transfer) Card Services
  • Benefit issues or lost EBT card: (415) 558-4700 or (855) 355-5757
  • EBT card balance: 1-877-328-9677 | Fresh EBT app for phones
• Family and Children's Services (FCS):  Staff Directory
• Families Rising: 855-415-7500 | Project500@sfgov.org 
• Foster Care and Adoption: (415) 558-2200
• JobsNOW! Employers & Job Seekers: 877-562-1669
• Medi-Cal: (415) 558-4700 or (855) 355-5757 | Fax: (415) 355-2432 | SFMedi-Cal@sfgov.org

Disability and Aging Services (DAS)

General Information: (415) 355-3555 | TTY: (415) 355-6756 |  DAAS@sfgov.org
Information and Referral: (415) 355-6700 or (800) 510-2020 | TTY: (415) 355-6756

• Adult Protective Services (APS): (415) 355-6700, 24 hours | Fax: (415) 355-6750
• County Veterans Service Office (CVSO): (415) 934-4200 or (800) 807-5799 | Fax: (415) 934-4240 | SFCVSO@sfgov.org
• In-Home Supportive Services (IHSS): Clients (415) 355-6700 | Providers (415) 557-6200 | Fax: (415) 557-5271
• Public Administrator | Public Guardian | Public Conservator | Representative Payee Program: (415) 355-3555 | Fax: (415) 355-3539

Early Care and Education (OECE)

General Information: (415) 355-3670 | Fax: (415) 557-5615 | www.sfoece.org

Administrative Services

• Contracts:  Alicia Broussard (415) 557-5140
• Human Resources: (415) 557-5561 | Exams/Classifications: (415) 557-5566 | Equal Employment Opportunity: (415) 557-5878
• Employee & Labor Relations: SFHSA clients may file complaints of discrimination by:
  • Mailing a letter to P.O. Box 7988, San Francisco, CA 94120-7988
  • Completing Form 8019, Complaint of Discriminatory Treatment or
  • Leaving a message on one of the Multilingual Complaint Lines: English and languages not listed below (415) 557-6574
    Spanish (415) 557-5062 | Vietnamese (415) 557-5103 | Chinese (415) 557-5023 | Russian (415) 557-5066 | Filipino (415) 557-5119
• Fraud Hotline: (415) 557-5771 to report that someone may be receiving public benefits to which they are not entitled
• Privacy breach reporting:  (415) 503-4908 or (844) 415-4905 | HSAPrivacyOffice@sfgov.org
  Mail reports or requests: P.O. Box 7988, Attn: S200, San Francisco, CA 94120-7988
• Public records request: hsasunshine@sfgov.org
• Public hearings: 
  • Request a state hearing: For clients of state and federally funded benefits, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS):  (800) 952-5253 
    Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988.
  • Request a County Adult Assistance Program (CAAP) Hearing: (415) 558-1177 (24 hours) 
    Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120  
• Service of subpoena: hsasunshine@sfgov.org |  fax (415) 503-4913 | or appear in person at SFHSA Investigations, 1650 Mission, 5th Floor