Contact Us

Phone: (415) 557-5000 
Monday - Friday, 8:00 a.m. - 5:00 p.m.

General City and County of San Francisco Inquiries, dial 3-1-1 to reach the Citywide Call Center 
7 days a week, 24 hours 

Email: HSAWebmaster@sfgov.org 
Mailing Address: P.O. Box 7988, San Francisco, CA 94120-7988

Our Locations

7 days a week, 24 hours 

Report Elder Abuse: (800) 814-0009
Reports can also be made online at ReportToAPS.org for cases not involving physical abuse or requiring an immediate response.

Report Child Abuse: (800) 856-5553

General Information: (415) 557-5000

Adoption and Foster Care Program
Phone: (415) 558-2200

CalFresh
Service Center: (415) 558-4700 or (855) 355-5757
Fax: (415) 355-2300
food@sfgov.org

CalWORKs
Service Center: (415) 557-5100 or (855) 557-5100

Electronic Benefit Transfer (EBT) Card Services
Report benefits issues or lost EBT card by calling (415) 558-4700 or (855) 355-5757
Check your EBT card balance by calling 1-877-328-9677.  Download the Fresh EBT app for iPhone and Android.

Family and Children's Services (FCS) 
Staff and Resources Directory

Families Rising (Formerly Project 500)
Phone: (855) 415-P500 (855-415-7500)
Email: Project500@sfgov.org 

Medi-Cal
Service Center: (415) 558-4700 or (855) 355-5757
Fax: (415) 355-2432
SFMedi-Cal@sfgov.org

County Adult Assistance Programs (CAAP)
Service Center: (415) 558-CAAP (415-558-2227)
Fair Hearings: (415) 558-1177

JobsNOW!
Employers and Job Seekers Hotline: 877-JOB1NOW (877-562-1669)

General Information: (415) 355-3555
TTY: (415) 355-6756
Email: DAAS@sfgov.org

Information and Referral
Phone: (415) 355-6700 or (800) 510-2020
TTY: (415) 355-6756

Adult Protective Services (APS)
Phone (24 hour): (415) 355-6700
Fax: (415) 355-6750

County Veterans Service Office (CVSO)
Phone: (415) 934-4200 or (800) 807-5799
Fax: (415) 934-4240

In-Home Supportive Services (IHSS)
New and Existing Clients: (415) 355-6700
Providers: (415) 557-6200
Fax: (415) 557-5271

Office on the Aging
Public Administrator / Public Guardian / Public Conservator
Representative Payee Program
Phone: (415) 355-3555
Fax: (415) 355-3539

General Information: (415) 355-3670
Fax: (415) 557-5615
Website: www.sfoece.org

General information or privacy breach reporting:
Phone: (415) 503-4908 or (844) 415-4905
Email: HSAPrivacyOffice@sfgov.org
Mail reports or requests: P.O. Box 7988, Attn: S200, San Francisco, CA 94120-7988

Communications - Press and Media inquiries
Phone: Chandra Johnson, Director of Communications at (415) 557-5940 
Email:  cajohnson@sfgov.org 

Contracts
Phone: Alicia Broussard at (415) 557-5140

Human Resources
Main: (415) 557-5561
Exams and Classifications: (415) 557-5566
Equal Employment Opportunity: (415) 557-5878

Employee & Labor Relations
HSA clients may file complaints of discrimination by:

• Mailing a letter to P.O. Box 7988, San Francisco, CA 94120-7988
• Completing Form 8019, Complaint of Discriminatory Treatment or
• Leaving a message on one of the Multilingual Complaint Lines listed below:
  • English and Languages Not Listed Below (415) 557-6574
  • Spanish (415) 557-5062
  • Vietnamese (415) 557-5103
  • Chinese (415) 557-5023
  • Russian (415) 557-5066
  • Filipino (415) 557-5119

Fraud Hotline
If you suspect someone is receiving public benefits to which they are not entitled, report it by calling (415) 557-5771.

Public records request: email the HSA Sunshine Ordinance Coordinator at hsasunshine@sfgov.org

Service of subpoena: email hsasunshine@sfgov.org, fax (415) 503-4913, or appear in person at HSA Investigations office located at 160 S. Van Ness Avenue 

Request a State Hearing
Clients of state and federally-funded aid programs, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS)
Phone: (800) 952-5253 
Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988.

Request a County Adult Assistance Program (CAAP) Hearing
Phone: (415) 558-1177 (24 hours) 
Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120