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Contact Us

General Information

Phone(415) 557-5000 
Monday - Friday, 8:00 a.m. - 5:00 p.m.

General City and County of San Francisco Inquiries, dial 3-1-1 to reach the Citywide Call Center 
7 days a week, 24 hours 

Email: HSAWebmaster@sfgov.org 
Mailing Address: P.O. Box 7988, San Francisco, CA 94120-7988

Social Media: 

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Our Locations

Emergency Numbers

7 days a week, 24 hours 

Report Elder Abuse: (800) 814-0009
Reports can also be made online at ReportToAPS.org for cases not involving physical abuse or requiring an immediate response.

Report Child Abuse: (800) 856-5553

Department of Benefits and Family Support (BFS)

The Department of Human Services (DHS) is now called Department of Benefits and Family Support (BFS)

General Information: (415) 557-5000

Adoption and Foster Care Program
Phone: (415) 558-2200

CalFresh
Service Center: (415) 558-4700 or (855) 355-5757
Fax: (415) 355-2300
food@sfgov.org

CalWORKs
Service Center: (415) 557-5100 or (855) 557-5100
CalWORKs@sfgov.org

Electronic Benefit Transfer (EBT) Card Services
Report benefits issues or lost EBT card by calling (415) 558-4700 or (855) 355-5757
Check your EBT card balance by calling 1-877-328-9677.  Download the Fresh EBT app for iPhone and Android.

Family and Children's Services (FCS) 
Staff and Resources Directory

Families Rising (Formerly Project 500)
Phone: (855) 415-P500 (855-415-7500)
Email: Project500@sfgov.org 

Medi-Cal
Service Center: (415) 558-4700 or (855) 355-5757
Fax: (415) 355-2432
SFMedi-Cal@sfgov.org

County Adult Assistance Programs (CAAP)
Service Center: (415) 558-CAAP (415-558-2227)
Fair Hearings: (415) 558-1177

JobsNOW!
Employers and Job Seekers Hotline: 877-JOB1NOW (877-562-1669)

Department of Disability and Aging Services (DAS)

General Information: (415) 355-3555
TTY: (415) 355-6756
Email: DAAS@sfgov.org

Information and Referral
Phone: (415) 355-6700 or (800) 510-2020
TTY: (415) 355-6756

Adult Protective Services (APS)
Phone (24 hour): (415) 355-6700
Fax: (415) 355-6750

County Veterans Service Office (CVSO)
Phone: (415) 934-4200 or (800) 807-5799
Fax: (415) 934-4240
Email: SFCVSO@sfgov.org

In-Home Supportive Services (IHSS)
New and Existing Clients: (415) 355-6700
Providers: (415) 557-6200
Fax: (415) 557-5271

Office on the Aging
Public Administrator / Public Guardian / Public Conservator
Representative Payee Program

Phone: (415) 355-3555
Fax: (415) 355-3539

Office of Early Care and Education (OECE)

General Information: (415) 355-3670
Fax: (415) 557-5615
Website: www.sfoece.org

Privacy

General information or privacy breach reporting:
Phone: (415) 503-4908 or (844) 415-4905
Email: HSAPrivacyOffice@sfgov.org
Mail reports or requests: P.O. Box 7988, Attn: S200, San Francisco, CA 94120-7988

 

Administrative Services

Communications - Press and Media inquiries
Phone: Chandra Johnson, Director of Communications at (415) 557-5940 
Email:  cajohnson@sfgov.org 

Contracts
Phone: Alicia Broussard at (415) 557-5140

Human Resources
Main: (415) 557-5561
Exams and Classifications: (415) 557-5566
Equal Employment Opportunity: (415) 557-5878

Employee & Labor Relations
HSA clients may file complaints of discrimination by:

Fraud Hotline
If you suspect someone is receiving public benefits to which they are not entitled, report it by calling (415) 557-5771.

Public Records and Subpoenas

Public records request: email the HSA Sunshine Ordinance Coordinator at hsasunshine@sfgov.org

Service of subpoena: email hsasunshine@sfgov.org, fax (415) 503-4913, or appear in person at HSA Investigations office.

We've moved!  The Investigations/Program Integrity Division is now located at 1650 Mission, 5th Floor.  Our phone numbers will remain the same but phone service may not be available immediately after the move on August 17. The best way to reach us during this time is by email. 

Hearings

Request a State Hearing
Clients of state and federally-funded aid programs, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS)
Phone: (800) 952-5253 
Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988.

Request a County Adult Assistance Program (CAAP) Hearing
Phone: (415) 558-1177 (24 hours) 
Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120