Contact Us

General Information

Main: (415) 557-5000 
Monday - Friday, 8:00 a.m. - 5:00 p.m.

For general City and County of San Francisco Inquiries, dial 3-1-1 to reach the Citywide Call Center 
7 days a week, 24 hours 

Mailing Address
P.O. Box 7988
San Francisco, CA 94120-7988

For general inquiries, email 

Our Locations

Emergency Numbers

7 days a week, 24 hours 

Report Elder Abuse: (800) 814-0009
Reports can also be made online at for cases not involving physical abuse or requiring immediate response.

Report Child Abuse: (800) 856-5553

Department of Human Services (DHS)

General Information: (415) 557-5000

Adoption and Foster Care Program
Phone: (415) 558-2200

Service Center: (415) 558-4700 or (855) 355-5757
Report benefits issues or lost EBT card: (415) 558-4700 or (855) 355-5757
You can check your EBT balance by texting your 16-digit EBT number to: (415) 969-2904
Fax: (415) 355-2300

Service Center: (415) 557-5100 or (855) 557-5100

Family and Children's Services (FCS) 
Staff and Resources Directory

Service Center: (415) 558-4700 or (855) 355-5757
Fax: (415) 355-2432

County Adult Assistance Program (CAAP)
Service Center: (415) 558-CAAP (415-558-2227)
Fair Hearings: (415) 558-1177

Employers and Job Seekers Hotline: 877-JOB1NOW (877-562-1669)

Department of Aging and Adult Services (DAAS)

General Information: (415) 355-3555
TTY: (415) 355-6756


Information and Referral
Phone: (415) 355-6700 or (800) 510-2020
TTY: (415) 355-6756

Adult Protective Services (APS)
Phone (24 hour): (415) 355-6700
Fax: (415) 355-6750

County Veterans Service Office (CVSO)
Phone: (415) 934-4200 or (800) 807-5799
Fax: (415) 934-4240

In-Home Supportive Services (IHSS)
New and Existing Clients: (415) 355-6700
Providers: (415) 557-6200
Fax: (415) 557-5271

Office on the Aging
Public Administrator / Public Guardian / Public Conservator
Representative Payee Program

Phone: (415) 355-3555
Fax: (415) 355-3539

Office of Early Care and Education (OECE)

General Information: (415) 355-3670

Fax: (415) 557-5615

Administrative Services

For press and media inquiries, please contact Chandra Johnson, Director of Communications at (415) 557-5940 or via email at 

For contracting related inquiries, please contact Alicia Broussard at (415) 557-5140

Human Resources
Main: (415) 557-5561
Exams and Classifications: (415) 557-5566
Equal Employment Opportunity: (415) 557-5878

Office of Civil Rights
Human Services Agency clients may file complaints of discrimination with our Office of Civil Rights in the following ways:

Fraud Hotline
If you suspect someone is receiving public benefits to which they are not entitled, report it by calling (415) 557-5771.

Public Records and Subpoenas

You can make a request for public records by emailing the Human Services Agency's Sunshine Ordinance Coordinator at

Service of process of subpoenas may be done: 

  • By fax to (415) 503-4913
  • By email to
  • In-person at the HSA Investigations office located at 160 S. Van Ness Avenue. 
    Please note that hard copy subpoenas will not be accepted at any other HSA locations. Process servers are not permitted in HSA facilities for the purpose of personally serving an employee in a private matter. Subpoenas of this nature will be accepted at 160 S. Van Ness and forwarded.    


Request a State Hearing
Clients of state and federally-funded aid programs, such as: CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services, have the option to apply for an administrative fair hearing if they are dissatisfied with an action taken in their case.  Requests for a hearing can be made by calling the California  Department of Social Services at (800) 952-5253.  Written requests for a hearing can be mailed to the Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988.

Request a County Adult Assistance Program (CAAP) Fair Hearing
CAAP clients may request a fair hearing to appeal the withholding, discontinuance or denial of benefits, or the recoupment of overpayments by calling (415) 558-1177 (24 hours).  Written requests can be mailed to: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120