Contact Us
General + Emergency Contacts
- SFHSA General Contact: (415) 557-5000, Monday - Friday, 8:00 a.m. - 5:00 p.m.
Website issues: HSAWebmaster@sfgov.org | P.O. Box 7988, San Francisco, CA 94120-7988 - Benefit applications or existing benefits inquiries: For faster service, please call one of the Program contacts below rather than the General number.
- City and County of San Francisco general inquiries: 3-1-1, 24 hours
- Emergency contacts
- Report Elder Abuse: (800) 814-0009, 24 hours
Report cases not involving physical abuse or requiring an immediate response at ReportToAPS.org - Report Child Abuse: (800) 856-5553, 24 hours
- Report Elder Abuse: (800) 814-0009, 24 hours
Department of Benefits and Family Support (BFS)*
*Formerly the Department of Human Services (DHS)
General Information: (415) 557-5000
- CAAP (County Adult Assistance Programs): 415-558-2227 | Fair Hearings: (415) 558-1177
- CalFresh: (415) 558-4700 or (855) 355-5757 | Fax: (415) 355-2300 | food@sfgov.org
- CalWORKs: (415) 557-5100 or (855) 557-5100 | CalWORKs@sfgov.org
- EBT (Electronic Benefits Transfer) Card Services
- Benefit issues or lost EBT card: (415) 558-4700 or (855) 355-5757
- EBT card balance: 1-877-328-9677 | Fresh EBT app for phones
- Family and Children's Services (FCS): Staff Directory
- Families Rising: 855-415-7500 | Project500@sfgov.org
- Foster Care and Adoption: (415) 558-2200
- JobsNOW! Employers & Job Seekers: 877-562-1669
- Medi-Cal: (415) 558-4700 or (855) 355-5757 | Fax: (415) 355-2432 | SFMedi-Cal@sfgov.org
Department of Disability and Aging Services (DAS)
General Information: (415) 355-3555 | TTY: (415) 355-6756 | DAAS@sfgov.org
Information and Referral: (415) 355-6700 or (800) 510-2020 | TTY: (415) 355-6756
- Adult Protective Services (APS): (415) 355-6700, 24 hours | Fax: (415) 355-6750
- County Veterans Service Office (CVSO): (415) 934-4200 or (800) 807-5799 | Fax: (415) 934-4240 | SFCVSO@sfgov.org
- In-Home Supportive Services (IHSS): Clients (415) 355-6700 | Providers (415) 557-6200 | Fax: (415) 557-5271
- Public Administrator | Public Guardian | Public Conservator | Representative Payee Program: (415) 355-3555 | Fax: (415) 355-3539
Office of Early Care and Education (OECE)
General Information: (415) 355-3670 | Fax: (415) 557-5615 | www.sfoece.org
Privacy
General information or privacy breach reporting:
Phone: (415) 503-4908 or (844) 415-4905
Email: HSAPrivacyOffice@sfgov.org
Mail reports or requests: P.O. Box 7988, Attn: S200, San Francisco, CA 94120-7988
Administrative Services
Communications - Press and Media inquiries
Phone: Chandra Johnson, Director of Communications at (415) 557-5940
Email: cajohnson@sfgov.org
Contracts
Phone: Alicia Broussard at (415) 557-5140
Human Resources
Main: (415) 557-5561
Exams and Classifications: (415) 557-5566
Equal Employment Opportunity: (415) 557-5878
Employee & Labor Relations
HSA clients may file complaints of discrimination by:
- Mailing a letter to P.O. Box 7988, San Francisco, CA 94120-7988
- Completing Form 8019, Complaint of Discriminatory Treatment or
- Leaving a message on one of the Multilingual Complaint Lines listed below:
- English and Languages Not Listed Below (415) 557-6574
- Spanish (415) 557-5062
- Vietnamese (415) 557-5103
- Chinese (415) 557-5023
- Russian (415) 557-5066
- Filipino (415) 557-5119
Fraud Hotline
If you suspect someone is receiving public benefits to which they are not entitled, report it by calling (415) 557-5771.
Public Records and Subpoenas
Public records request: email the HSA Sunshine Ordinance Coordinator at hsasunshine@sfgov.org
Service of subpoena: email hsasunshine@sfgov.org, fax (415) 503-4913, or appear in person at HSA Investigations office.
We've moved! The Investigations/Program Integrity Division is now located at 1650 Mission, 5th Floor. Our phone numbers will remain the same but phone service may not be available immediately after the move on August 17. The best way to reach us during this time is by email.
Hearings
Request a State Hearing
Clients of state and federally-funded aid programs, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS)
Phone: (800) 952-5253
Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988.
Request a County Adult Assistance Program (CAAP) Hearing
Phone: (415) 558-1177 (24 hours)
Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120