Contact Us
General Information
Phone: (415) 557-5000
Monday - Friday, 8:00 a.m. - 5:00 p.m.
General City and County of San Francisco Inquiries, dial 3-1-1 to reach the Citywide Call Center
7 days a week, 24 hours
Email: HSAWebmaster@sfgov.org
Mailing Address: P.O. Box 7988, San Francisco, CA 94120-7988
Social Media:
Emergency Numbers
7 days a week, 24 hours
Report Elder Abuse: (800) 814-0009
Reports can also be made online at ReportToAPS.org for cases not involving physical abuse or requiring an immediate response.
Report Child Abuse: (800) 856-5553
Department of Human Services (DHS)
General Information: (415) 557-5000
Adoption and Foster Care Program
Phone: (415) 558-2200
CalFresh
Service Center: (415) 558-4700 or (855) 355-5757
Fax: (415) 355-2300
food@sfgov.org
CalWORKs
Service Center: (415) 557-5100 or (855) 557-5100
Electronic Benefit Transfer (EBT) Card Services
Report benefits issues or lost EBT card by calling (415) 558-4700 or (855) 355-5757
Check your EBT card balance by calling 1-877-328-9677. Download the Fresh EBT app for iPhone and Android.
Family and Children's Services (FCS)
Staff and Resources Directory
Families Rising (Formerly Project 500)
Phone: (855) 415-P500 (855-415-7500)
Email: Project500@sfgov.org
Medi-Cal
Service Center: (415) 558-4700 or (855) 355-5757
Fax: (415) 355-2432
SFMedi-Cal@sfgov.org
County Adult Assistance Programs (CAAP)
Service Center: (415) 558-CAAP (415-558-2227)
Fair Hearings: (415) 558-1177
JobsNOW!
Employers and Job Seekers Hotline: 877-JOB1NOW (877-562-1669)
Department of Aging and Adult Services (DAAS)
General Information: (415) 355-3555
TTY: (415) 355-6756
Email: DAAS@sfgov.org
Information and Referral
Phone: (415) 355-6700 or (800) 510-2020
TTY: (415) 355-6756
Adult Protective Services (APS)
Phone (24 hour): (415) 355-6700
Fax: (415) 355-6750
County Veterans Service Office (CVSO)
Phone: (415) 934-4200 or (800) 807-5799
Fax: (415) 934-4240
In-Home Supportive Services (IHSS)
New and Existing Clients: (415) 355-6700
Providers: (415) 557-6200
Fax: (415) 557-5271
Office on the Aging
Public Administrator / Public Guardian / Public Conservator
Representative Payee Program
Phone: (415) 355-3555
Fax: (415) 355-3539
Office of Early Care and Education (OECE)
General Information: (415) 355-3670
Fax: (415) 557-5615
Website: www.sfoece.org
Privacy
General information or privacy breach reporting:
Phone: (415) 503-4908 or (844) 415-4905
Email: HSAPrivacyOffice@sfgov.org
Mail reports or requests: P.O. Box 7988, Attn: S200, San Francisco, CA 94120-7988
Administrative Services
Communications - Press and Media inquiries
Phone: Chandra Johnson, Director of Communications at (415) 557-5940
Email: cajohnson@sfgov.org
Contracts
Phone: Alicia Broussard at (415) 557-5140
Human Resources
Main: (415) 557-5561
Exams and Classifications: (415) 557-5566
Equal Employment Opportunity: (415) 557-5878
Employee & Labor Relations
HSA clients may file complaints of discrimination by:
- Mailing a letter to P.O. Box 7988, San Francisco, CA 94120-7988
- Completing Form 8019, Complaint of Discriminatory Treatment or
- Leaving a message on one of the Multilingual Complaint Lines listed below:
- English and Languages Not Listed Below (415) 557-6574
- Spanish (415) 557-5062
- Vietnamese (415) 557-5103
- Chinese (415) 557-5023
- Russian (415) 557-5066
- Filipino (415) 557-5119
Fraud Hotline
If you suspect someone is receiving public benefits to which they are not entitled, report it by calling (415) 557-5771.
Public Records and Subpoenas
Public records request: email the HSA Sunshine Ordinance Coordinator at hsasunshine@sfgov.org
Service of subpoena: email hsasunshine@sfgov.org, fax (415) 503-4913, or appear in person at HSA Investigations office located at 160 S. Van Ness Avenue
Hearings
Request a State Hearing
Clients of state and federally-funded aid programs, such as CalWORKs, CalFresh, Medi-Cal, and In-Home Supportive Services (IHSS)
Phone: (800) 952-5253
Written requests: Human Services Agency Appeals Unit at S600, P.O. Box 7988, San Francisco, CA 94120-7988.
Request a County Adult Assistance Program (CAAP) Hearing
Phone: (415) 558-1177 (24 hours)
Written requests: CAAP Fair Hearings #WS20, P.O. Box 7988, San Francisco, CA 94120