CUSTOMER SERVICE REPRESENTATIVE F/T

COMPANY AND JOB OVERVIEW

This Eyewear Optometry business is seeking a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the first point of contact for clients, providing exceptional service and support. Your ability to communicate effectively and handle customer inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. They are looking for someone who has excellent communication skills, learns quickly, and enjoys working with people in a team setting. This individual should be self-motivated, detail-oriented, and very efficient.

DUTIES:

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.
• Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
• Communicate clearly and effectively with customers via phone, email, and in-person interactions.
• Maintain organized office records and documentation related to customer interactions.
• Type correspondence and reports as needed to support customer service operations.
• Assist in client services by providing information about products and services.
• Exhibit excellent phone etiquette while managing incoming calls from customers.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Support multilingual customers by utilizing bilingual skills when necessary.
• Responsibilities for Front Office include greeting patients, answering phones and scheduling appointments, scanning & filing, dispensing contact lenses and eyeglasses, etc.
• Responsibilities for Back Office include pretesting patients, assisting doctors, contact lens training, entering lab work in computers, etc.

MINIMUM QUALIFICATIONS:

• Education: HSD or GED or above.
• Proven experience in customer service or a related field is preferred.
• Strong cash handling skills with attention to detail.
• Excellent verbal, basic math, and computer skills.
• Phone skills (appointment setting and confirmation call.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse clientele.
• Proficiency in office software applications for documentation and reporting purposes (electronic medical records).
• Ability to type efficiently while managing multiple tasks simultaneously.
• A positive attitude, strong problem-solving skills, and a commitment to delivering high-quality customer support.
• Must be a highly motivated candidate, who can learn quickly and multitask efficiently.

Preferred Qualifications: (not required)

·        Able to give fashion advice (frame selection), helping to match style and look of client to store frames.

·        Healthcare front office experience.

·        Bilingual or multilingual capabilities are a plus, enhancing the business’ ability to serve a diverse customer base.

JOB SCHEDULE:

Schedule TBD. Weekend and evening work may be required. At least three full eight hour days a week required.

BENEFITS:

For F/T and P/T employees: discounts on glasses and contacts, sales-based commission available after 90-day probation, and free optical training. For F/T employees: sick leave accrual, medical, vision coverage.

CN BAR Unit: DC