Manage Your IHSS Account
Use the recipient portal to quickly look up:
- Your social worker (you can also call (415) 355-6700)
- The status of your case
- The date of your next reassessment
- Your authorized maximum hours per week
Change of address within San Francisco County: Give your new address to your IHSS social worker. No form is needed.
Change of address to another county in California:
- Inform your IHSS social worker of your new address when you plan to move and when you complete the move.
- Your social worker will then initiate an inter-county transfer. During this time, your IHSS status and IHSS Provider pay will continue.
- The county you moved to will conduct a home visit to confirm the move and also to re-assess for services.
If you disagree with a decision regarding your IHSS services, you have the right to a state hearing and to bring an authorized representative to the hearing.
To request a hearing, fill out and submit the State Fair Hearing section on the back of your Notice-of-Action (the letter you received from IHSS about your services).
Then, call the Appeals Unit at (415) 503-4900 for:
- The date of your hearing
- The status of your appeal or if you are eligible for Aid Paid Pending
- Withdrawing your request for a hearing
Learn more from the California Department of Social Services.
Report abuse of an IHSS Recipient or IHSS Provider
Call 9-1-1 or Adult Protective Services (24 hours) at (415) 355-6700
Report fraud
Call (415) 557-5771 if you suspect:
- Forging approval on timesheets
- Claiming hours that the IHSS Provider did not work
- Claiming hours when an IHSS Recipient or IHSS Provider is in the hospital or left the state
- Splitting checks by an IHSS Provider and IHSS Recipient