CASE MANAGER FT

This nonprofit organization supports young people in moving beyond homelessness. Since 1984, it has served more than 80,000 young adults in San Francisco through a continuum of healthcare, housing, employment, and education services. It is the city’s largest nonprofit provider for youth experiencing homelessness, serving 1,500 young people annually and operating or partnering on over 500 emergency shelter, transitional, supportive, and subsidy-based housing beds across multiple sites. We are seeking Case Managers to provide comprehensive, strengths-based services to homeless and marginally housed transitional-aged youth (ages 18–24). Case Managers will conduct holistic assessments of each young person’s biopsychosocial, emotional, educational, vocational, and functional needs. They will develop individualized service plans coordinated with the agency’s continuum of care and community resources. This role requires strong understanding of youth development and stages of change, as well as comfort working in various settings, including shelters, congregate living environments, scattered-site housing, and SRO units throughout San Francisco.

DUTIES:

• Conduct intake and assessment; direct service linkage and referral; case planning and contracting; case coordination and advocacy; follow up and after care.
• Develops and maintains strong relationships with clients.
• Provide crisis prevention, intervention, and safety planning services, along with stress management and life skills development.
• Assist young people in applying for and obtaining benefits and housing.
• Assist in providing client resources of outside agencies and supportive services that promote the health and wellness of youth.
• Work closely with community behavioral health providers and internal service teams to ensure coordinated and effective services.
• Maintain accurate detailed observation and progress records and completes necessary electronic data entry into agency and city databases. Identifies trends in data to assist in collaborative service planning.
• Adhere to laws regarding confidentiality (HIPAA) and reporting requirements and maintains necessary compliance documentation.
• Collaborate with fellow staff members and established community partners, including property managers and landlords.
• Facilitate transportation and provides accompaniment to client appointments in the community.
• Complete safety and wellness checks regularly in residential units.
• Teach life skills (e.g., cooking, cleaning, budgeting).
• Participate in organizational meetings .
• Availability to work evenings and weekends when program needs dictate.
• Support program services within the milieu. For example, crisis intervention or helping to maintain the safety of the program.
• Other general duties contributing towards the care and welfare of the clients we serve.

MINIMUM QUALIFICATIONS:

• One year case management experience mandatory/over one year preferred, preferably with at risk populations from age 18-25 or similar population.
• Valid driver's license and clean DMV printout (no recent accidents or moving violations) for operation of company-owned vehicles.
• Basic computer skills for data entry, email, outlook calendar management.
• Passionate about ending youth homelessness and excitement to serve Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.
• You embody our values and core strategies: Client-Centered, Diversity, Equity, and Inclusion, Trauma Informed Care, Restorative Practices, Harm Reduction, Non-Violent Crisis Intervention, Motivational Interviewing.
• Self-starter and team player, compassionate, dependable, and patient.
• You work best in an on site, in person working environment. This role is 100% onsite/in person.
• You are willing to work holidays occasionally.
• Ability to complete online application.

PREFERRED QUALIFICATIONS:

• Over one year case management experience preferred, preferrably with at risk populations from age 18-25 or similar population.
• Experience working in drop-in services, shelter, transitional, and/or permanent supportive housing programs.
• College degree in public health/social service-related fields.

SCHEDULE/WORK LOCATIONS:

Residential Programs located throughout San Francisco, including the Tenderloin and one housing site in Berkeley. 

Schedule: Tuesday through Saturday OR Sunday through Thursday. 

Hours: 9:00 AM to 5:00 PM OR 10:00 AM to 6:00 PM, depending on site needs.

Tenderloin Drop-In Center

Working Days: Monday through Friday.

Hours: 9:00 AM to 5:00 PM OR 8:00 AM to 4:00 PM, depending on site needs. 

*Case managers may be required to visit multiple sites in one day; transportation is reimbursed.

BENEFITS:

Choice of Kaiser and Sutter medical plans, plus dental and vision, 3 weeks of vacation annually, plus 11 paid holidays and 3 floating holidays, 403(b) retirement plan with employer matching, flexible spending accounts for healthcare and dependent care expenses, life insurance, Employee Assistance Program (EAP) for counseling services, Health Advocate Service, Free Clipper Bay Pass, Commuter Benefits Program, Paid Sabbatical following 5 and 10 years of employment.

RM BAR UNIT: WG