CUSTOMER SERVICE AGENT SFO, FT

This company has frequently been named one of the top places to work and is a leader in the vehicle rental industry, offering fast-paced, customer-focused career opportunities. Whether it’s constant growth and development, impactful work, opportunities for promotion, or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it here. All you need to do is bring your personality, enthusiasm, talent and team spirit, and we’ll provide the resources to support your journey.

.DUTIES:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings. Properly identify items found in the vehicle and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check incoming vehicle for damage and direct customer to counter to complete a damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and/or body damage.
• Identify and tag vehicles which are on a system hold and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; the rental/return documents, fuel services, surcharges and optional coverages.
• Understand and follow the damage loss report reporting procedure.

MINIMUM QUALIFICATIONS:

·       High School Diploma or G.E.D.

·       Valid CDL

·       Minimum of 1 year experience handling customer service functions.

·       Basic experience and understanding of PC and Microsoft Office products.

·       Responsible and dependable: able to commute to SFO reliably

·       Available weekends and holidays

·       Apart from religious observation, must be able to work the following shift/schedule: Must be able to work 5 days a week (40 hours/week) with a flexible schedule due to shift bid.

JOB SCHEDULE:

Full-Time/ Apart from religious observation, must be able to work the assigned shift/schedule: Must be able to work 5 days a week (40 hours/week) with a flexible schedule due to shift bid.

BENEFITS:

• Health, Dental, Vision insurance; Life Insurance; 401(k) retirement plan
• Opportunity to earn $300+ in monthly incentives
• Employee discounts
• Training and Development

All people working at SFO are eligible for the following incentives:

• BART Discount Card; discounted parking; One-Time Transportation Support
• Citizenship Workshops: Save $700
• Subsidized childcare program: tuition at 75 – 80% of market rate

Position open until filled

RM BAR UNIT: LK