HSA CQI PST Clerical TRN - 1650 Mission

The San Francisco Human Services Agency (SFHSA) delivers essential services and programs that support the well-being, self-sufficiency, and economic security of San Francisco residents. 

Essential Duties and Responsibilities

•  Perform clerical tasks including photocopying, filing, scanning, and mail distribution
• Answer phones and greet visitors using professional customer service etiquette
• Assist with intake procedures, scheduling, sign-ins, and interoffice routing
• Maintain digital and paper records in accordance with confidentiality standards
• Enter timesheets or data into internal systems with accuracy and timeliness
• Prepare simple documents and correspondence using Microsoft Word and Outlook
• Support teamwork, attend staff meetings, and provide general administrative assistance
• Participate in career readiness activities including resume writing and mock interviews
• Complete training assignments and performance evaluations as scheduled

Professional Competencies Developed

• Workplace punctuality and accountability
• Written and verbal communication skills
• Familiarity with office or administrative environments
• Microsoft Office Suite and digital tool proficiency
• Records management and data handling
• Team collaboration and time management
• Civil service career pathway navigation

Minimum Qualifications

• Must be eligible for Temporary Exempt classification under Charter Section 10.104.16(b)
• Commitment to completing a six to 12 month training assignment
• Strong interest in public service, customer service, or office support
• Ability to communicate professionally in a team-based environment
• Punctual, reliable, and coachable

Preferred Qualifications

• Basic computer literacy (email, calendar, word processing)
• Prior volunteer or customer service experience

Schedules Varies -- flexibility is required -- Final Schedule Assigned Upon Hire