IHSS Care Provider Become a Care Provider


Start your enrollment process online

  • Go to the enrollment site. If you're a former IHSS Care Providers, call 415-557-6200 to find out if your provider status is still active.
  • Create an account and write down your username, password, and answers to the security questions. All three are case sensitive and must be re-entered to watch the videos.
  • Watch the mandatory videos.
  • Schedule an orientation appointment. 
Start Enrollment

Can’t enroll online?  Contact our Help Desk at (415) 557-6200 for an appointment.


Prepare for your orientation at 77 Otis Street

  • Bring your original Social Security card. Copies are NOT accepted.
  • Bring your current driver's license or government-issued photo ID. Your name on the Social Security card and ID must match.
  • Bring work authorization (required only if your Social Security card states "Valid for work with DHS or INS authorization").
  • Complete the Independent Provider Packet (IPP). If you have a Care Recipient, make sure they sign the SOC426a in the IPP.
  • Bring the packet to orientation.

Attend your orientation appointment with IDs

  • Arrive 10 minutes prior to your appointment time.
  • Sign registration documents and submit completed IPP forms. 
  • Get a Live Scan form and a list of fingerprinting services.

Did not submit IPP forms at orientation? Mail them to HSA, Attn: N3AX, P.O. Box 7988, San Francisco, CA 94120-9939


Get background check

  • Complete the Live Scan form and bring it to the fingerprinting service. The Live Scan cost ranges from $55 to $75. The Public Authority also provides Live Scan services for $47 to those who completed the IHSS provider orientation.  
  • Keep a Live Scan copy and payment receipt.
  • Get your first timesheet by mail when your background check clears.

Sign up for electronic timesheets

  • Enroll now to speed up your payments and avoid postage costs and timesheet errors.
  • Attend a webinar for help with enrollment and using eTimesheets. 


Find a Care Recipient and start working!

  • Join the Public Authority Registry to find one or more IHSS Care Recipients who match your preferences.   
Join the Registry

Additional resources