Child Abuse

Family and Children's Services (FCS) serves as San Francisco’s system of intervention for child abuse, neglect, or exploitation. We encourage and investigate reports of suspected abuse.

Reporting Abuse

If you suspect something, please say something. To report child abuse, contact the FCS Child Abuse Hotline:

(800) 856-5553

Anyone can make a report of suspected child abuse, neglect, or exploitation. A confidential report can be made anytime, 24 hours a day, 7 days a week. A report may be made anonymously. Be prepared to provide the child’s name, address, approximate age, and situation.

Mandated Reporters

Individuals designated as mandated reporters (e.g., social workers, school personnel, health care and mental health professionals, child care providers, medical examiners, and law enforcement officers) are required by law to report child maltreatment immediately. Mandated reporters should complete the Suspected Child Abuse Report (SCAR) and submit within 36 hours of making a verbal report to the hotline by:

  • Fax to (415) 557-5351

  • Mail to CPS Hotline, P.O. Box 7988, San Francisco, CA 94120-7988

  • Email to hsafcserfax@sfgov.org

How Reporting Works

Once information about suspected abuse is gathered via the hotline above, FCS uses assessment tools to determine a response to the report. If further investigation is warranted, FCS responds and conducts a comprehensive safety and risk assessment, and intervenes to protect the safety of children.

San Francisco’s Child Advocacy Center

FCS partners with San Francisco’s Child Advocacy Center (CAC) to provide an array of services to support a child and their family through an age-appropriate interview in a family-friendly location. Children and family members can also receive case management, advocacy services, and mental health services through the CAC.