Home > Our Services > Health + Food > Groceries and Meals > Pandemic EBT (P-EBT)

Pandemic EBT (P-EBT)

P-EBT was food assistance worth $365 per eligible child while schools were closed. (中文 | Español | русский | Tiếng Việt | Filipino )

The P-EBT application deadline was July 15, 2020 

The state is still processing applications submitted by July 15. For questions about a submitted application or your P-EBT benefit, call P-EBT Helpline at (833) 780-0353, Monday through Friday, 8:30 a.m. to 4:30 p.m. You will probably experience a wait time due to the heavy call volume.

Eligibility decisions and appeals

If your application is pending and contains your email address, you should have received an email notification by July 31  stating that we have been unable to determine your P-EBT eligibility. You can appeal the decision and provide us with more information to determine your P-EBT eligibility.

To submit an appeal online, follow the instructions in the notification email. Note: You do not need to receive an email to request an appeal. You can download and submit this appeal requestFamilies must submit one appeal form per child by Monday, August 17

More information about P-EBT

 

How to set up your P-EBT card

Once you get your P-EBT card, you must set up a PIN number using the following instructions that came with your card: 

  1. Call the state's EBT customer service at (877) 328-9677, 24 hours a day, 7 days a week.
  2. Select your preferred language. (Ignore the message about COVID-19 information)
  3. Enter your 16-digit card number.  
  4. Select Option 4 for PIN replacement (the same thing as setting a new PIN). 
  5. Start using your card.

How to reach a customer service agent

To speak to a live customer service agent:  

  1. Call the state's EBT customer service at (877) 328-9677, 24 hours a day, 7 days a week.
  2. Select your preferred language. (Ignore the message about COVID-19 information).
  3. When prompted to enter your 16-digit card number, do not enter anything.
  4. When the prompt repeats, once again, do not enter anything.
  5. The prompt will then ask if you need to report a lost, stolen card or damaged (press 1) or to report unauthorized card use (press 2), Press 1 to be transferred to a live service agent. 

Submit an online form:  Securely submit case information that helps the state resolve your issues BEFORE they email or call you back. Submit the form

More information

Contact information

P-EBT assistance: 

  • Call the state: For P-EBT PIN set-up, address change, lost or stolen cards, application status, and basic eligibility, call the state EBT Service Center at (877) 328-9677, 24 hours a day, 7 days a week or the P-EBT Helpline at (833) 780-0353, Monday through Friday, 8:30 a.m. to 4:30 p.m. You will probably experience a wait time due to the heavy call volume. 
  • Submit the online form: Securely submit case information that helps us resolve your issues BEFORE we email or call you back.  

Information about your existing benefits: