CUSTOMER EXPERIENCE REP SFO, FT

A leader in the vehicle rental industry, this company has frequently been named one of the top places to work. The employer is known for offering growth opportunities, a fast-paced work environment, and a commitment to providing reliable and friendly customer service. The company has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to create a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.

DUTIES:

·      Provide professional and efficient customer service by greeting customers, answering questions, explaining rental terms and conditions, and assisting with vehicle selection and features. Provide travel support, including directions, maps, and local information.

·      Use approved sales and service techniques to identify customer needs and offer optional products such as protection plans, upgrades, fuel options, and additional equipment.

·      Answer and place customer service–related calls, including reservations, and rate inquiries, follow-up communication, and coordination with internal branches or vendors.

·      Support rental returns by assessing vehicle condition and documenting any concerns.

·      Report customer issues, vehicle problems, or maintenance needs to management.

·      Participate in ongoing job training and employer-provided development opportunities.

·      Perform additional job-related or backup duties as needed.

MINIMUM QUALIFICATIONS

·      High School Diploma or GED.

·      2 years of customer service or sales experience in retail, guest services, or administrative support.

·      Available to work evenings, weekends, and holidays (except for approved religious observances).

Will consider qualified applicants with criminal history in accordance with applicable laws.

PREFERRED, NOT REQUIRED

·      Experience in hospitality, transportation, or call-center environments.

·      Additional customer-facing or administrative experience.

JOB SCHEDULE:

Flexible availability required due to union shift bidding procedures.

BENEFITS:

·      Starting pay: $23.78 hourly with opportunities to earn incentive pay.

·      Medical, dental, vision, and life insurance. Retirement plan including 401(k) with matching and profit sharing. Paid time off.

·      Employee rental vehicle discounts.

·      Training and professional development opportunities.

·      SFO employee incentives including BART discounts, citizenship workshop savings, subsidized childcare options, and transportation assistance.

RM BAR UNIT: LK