Hire an IHSS Provider
If you have selected a Provider, who can be a friend or family member:
- You can hire them using the Electronic Services Portal, if they are an IHSS Provider already,
- If they are not already an IHSS Provider, direct them to enroll as your Provider on the Become an IHSS Provider webpage.
- The Public Authority will match you with a list of Providers on its registry.
- You will interview Providers to choose the one to hire.
- Hire them using the Electronic Services Portal.
Learn more about hiring and managing a Provider:
- View the IHSS video: English | 中文 | Español.
- Contact the Public Authority Mentorship Program.
To change your IHSS Provider:
- Call IHSS at (415)-557-6200 or your IHSS Social Worker to report the last day of service by your IHSS Provider.
- You can hire another IHSS Provider using the Electronic Services Portal.
- To hire a new Provider, ask for an Independent Provider Packet (IPP). Or download the IPP: English | Español | 中文 | русский | Filipino | Tiếng Việt
You can request Backup Provider Services (BUPS) for short-term, essential services:
- You are discharged from a hospital or another facility without home care.
- Your regular IHSS Provider is unavailable.
- You have not yet hired an IHSS Provider.
When to request backup services:
- During business hours: Call your IHSS Social Worker for a referral to the IHSS Public Authority. If you need your Social Worker's contact, call (415) 355-6700.
- After 5:30 p.m., on holidays, and weekends: Call the IHSS Public Authority (415) 243-4477.