Adult Abuse

Our Adult Protective Services (APS) division accepts and responds to reports of abuse, neglect, exploitation, and self-neglect involving older adults and adults with disabilities.

Reporting Abuse

To report neglect or abuse, call:

(415) 355-6700 (24 hours)
(800) 814-0009 (24 hours)

Reports that do not involve physical abuse or require immediate attention can also be made online at ReportToAPS.org

Anyone can make a confidential or anonymous report if they suspect that an older adult or a person with a disability who lives in San Francisco is experiencing abuse or self-neglect. The 24-hour hotline is staffed by social workers who respond to calls and utilize assessment tools to determine an appropriate response. If necessary, APS will conduct a home visit on an emergency basis to determine what services may be needed. 

A woman speaks to a group of people in a classroom.

Types of Abuse

Abuse or neglect of seniors and dependent adults may be physical, emotional, financial, neglect by others, or self-neglect.

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Woman taking care of older adult

Mandated Reporters

Mandated reporters are required by California State law to report suspected abuse or neglect of elders or dependent adults as soon as possible.

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Senior Women Dancing

Preventing Elder Abuse

Learn about resources to help prevent elder abuse, like knowing early warning signs and scheduling community presentations.

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Adult Abuse Video

This video provides an overview about abuse against older adults and people with disabilities.