PST Office Supp & Custr Serve TRN

The San Francisco Human Services Agency (SFHSA) delivers essential services and programs that support the well-being, self-sufficiency, and economic security of San Francisco residents.

Essential Duties and Responsibilities

·        Greet clients, visitors, and participants in a professional and welcoming manner.

·        Provide general information regarding public assistance and workforce development services using approved informational materials.

·        Assist customers with lobby navigation and direct individuals to appropriate staff or service areas.

·        Answer phones and respond to routine inquiries while referring eligibility or case-specific questions to authorized staff.

·        Assist participants with basic navigation of online service systems, including kiosk navigation and upload instructions.

·        Support customers with forms and documents by providing basic guidance on completion procedures.

·        Assist staff with workshop preparation activities including organizing materials, preparing sign-in sheets, and supporting room setup.

·        Perform basic data entry and document tracking activities using approved office systems.

·        Maintain and organize program materials, resource displays, and office files.

·        Assist with document scanning, printing, copying, and filing activities.

·        Support Employment Information Center (EIC) operations by helping participants access computers, printers, and job search resources.

·        Assist with maintaining organized office supply and resource inventory areas.

·        Support positive lobby flow and professional customer service environments.

·        Maintain confidentiality and proper handling of participant information while supporting office operations.

Competencies Developed

·        Customer Service and Client Relations

·        Professional Communication (Verbal and Written)

·        Telephone and Front Desk Etiquette

·        Records Management and Document Filing

·        Administrative and Clerical Support

·        Appointment Scheduling and Calendar Coordination

·        Office Technology and Software Proficiency

·        Confidentiality and Information Handling

·        Attention to Detail and Accuracy

·        Time Management and Organization

·        Problem-Solving and Critical Thinking

·        Teamwork and Collaboration

·        Public Service and Community Engagement

·        Conflict Resolution and De-escalation Techniques

·        Multitasking in a Fast-Paced Office Environment

·        Professionalism and Workplace Conduct

·        Customer Intake and Service Navigation

·        Report Preparation and Documentation

·        Adaptability and Workplace Readiness

Minimum Qualifications

·        Commitment to completing a 6 –12-month training

·        Interest in public service, environmental maintenance, or social outreach work

·        Ability to follow instructions and communicate respectfully within a team

·        Physically able to work outdoors and lift/move objects up to 30 lbs.

·        Punctual, dependable, and open to feedback

Schedule

Schedules Varies -- flexibility is required -- Final Schedule Assigned Upon Hire

Must be flexible as schedule is subject to change

Special Requirements:

All participants must participate in the PST Career Support Services job readiness training course to be completed within the first six program months in order qualify for an extension.

Special Note:

Interviews are scheduled on Wednesdays from 8:30am to 12:00pm. Late arrivals will not be permitted to enter. Check with your worker to schedule.

PSTL: ML