Protect Your EBT Benefits from Scams and Fraud

Report a lost or stolen EBT card

Call (877) 328-9677 (24 hours a day, 7 days a week) for card replacement.

🚨 New warning:

A third-party app called “Ebt edge – food stamps” is showing up in the Apple App Store. It charges users $4.99/week or $60 for lifetime access — but this is NOT the official app. The state of California will never charge EBT cardholders to use the official EBT app.

Only use the official app: FIS ebtEDGE — it’s free and supported by the state of California.

To stay safe:

Delete any unofficial EBT apps.
Download the official app: FIS ebtEDGE
Never pay to access your EBT benefits.

Your benefits and personal info are too important to risk. Please share this with others who use EBT.

How to protect your EBT benefits

Go to the ebtEDGE website or download the ebtEDGE app from Google Play or the Apple App store, and create an account to:

Freeze/unfreeze EBT card access
Request new EBT card
Review transaction history
Change PIN, password, email address
Block Internet or out-of-state transactions

Questions? Call the EBT Customer Service helpline at (877) 328-9677.

Were your EBT benefits electronically stolen?

If so, you can request replacement benefits by:

Report the crime by calling (877) 328-9677 (24 hours a day, 7 days a week)
Download, complete, and submit Form 2259.

Change your EBT PIN monthly by calling (877) 328-9677 (24 hours a day, 7 days a week). It’s best to change your PIN the day before your monthly payment gets added to your card. To find your monthly payment day, see the last digit of your case number below your name on your EBT card.
Check your EBT balance weekly by calling (877) 328-9677 (24 hours a day, 7 days a week). Check for unfamiliar charges.
Cover the keypad when entering your PIN by using your free hand to shield your PIN from others or a camera.
Never share your personal information, EBT card number, or PIN for any reason.

Never respond to offers that include:

A “free government cell phone” or “gift cards”.
A “protection plan” from a company that says they are part of the state program.
A warning from “concerned citizens” about EBT card security with a number to call that looks official.
Text messages or email asking for your personal EBT information.

New EBT Chip/Tap Card

The Chip/Tap feature makes using your EBT card safer and easier at local stores. Check your mailbox for your card. If you haven’t updated your address, please call us at (415) 557-5000.