Apply for CAAP

Steps to get CAAP

  1. 1

    How to apply

    Apply online at BenefitsCal or in person at 1460 Mission St. Note: BenefitsCal’s new two-step verification process makes your account more secure. View how to verify.  

  2. 2

    Intake interview Appointment

    An intake appointment will be scheduled, and the appointment letter will be mailed to your address in San Francisco.  

  3. 3

    Get interviewed

    • Attend an Initial Intake. If eligible, you can receive your benefits within 7 business days.
    • Your intake worker will  issue your required documents to sign and mail, email, fax or drop off.
    • You may also need to submit income and residency verification to continue receiving aid. You may submit the required documents by mail, fax, email or drop-off at our Service Center at 1460 Mission Street.
    • All CAAP applicants and recipients must undergo an Employability determination. 
  4. 4

    Watch orientation video

    Before your interview, view the orientation video: English | Español | 中文 | русский | Filipino | Tiếng Việt. 

  5. 5

    Disagree with the eligibility decision?

    You can request a CAAP Fair Hearing by calling (628) 328-1177.

Substance Use Treatment and Services

Beginning January 1, 2025, CAAP clients with a substance use disorder who want to access county-funded cash assistance are required to be enrolled in treatment and services.  See details: English | Español | 中文 |  Filipino | Tiếng Việt | Русский

Announcement

Shelter is now available for unhoused individuals without dependents in San Francisco applying for cash assistance. Please call (833) 879-1365 if you are interested in shelter.

CAAP Service Locations

Visit our Service Centers for help with your CAAP benefits. 

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