Apply for CAAP

Steps to get CAAP

  1. 1

    How to apply

    Apply online at BenefitsCal or in person at 1235 Mission Street. Note: BenefitsCal’s new two-step verification process makes your account more secure. View how to verify.  

  2. 2

    Intake interview Appointment

    An intake appointment will be scheduled, and the appointment letter will be mailed to your address in San Francisco.  

  3. 3

    Get interviewed

    • Attend a phone interview for the Initial Intake. If eligible, you can receive your benefits as soon as the next day.
    • Your intake worker will send you documents to sign and mail, email, fax or drop off.
    • You may also need to submit income and residency verification to continue receiving aid. You'll have up to one month (after the application due date) to submit the required documents by mail, fax, email or drop-off at our Service Center at 1235 Mission Street.
    • All CAAP applicants and recipients must undergo an Employability determination. 
  4. 4

    Watch orientation video

    Before your interview, view the orientation video: English | Español | 中文 | русский | Filipino | Tiếng Việt. 

  5. 5

    Disagree with the eligibility decision?

    You can request a CAAP Fair Hearing by calling (415) 558-1177.

Substance Use Treatment and Services

Beginning January 1, 2025, CAAP clients with a substance use disorder who want to access county-funded cash assistance are required to be enrolled in treatment and services.  See details: English | Español | 中文 |  Filipino | Tiếng Việt | Русский

Announcement

Shelter is now available for unhoused individuals without dependents in San Francisco applying for cash assistance. Please call (833) 879-1365 if you are interested in shelter.

CAAP Service Locations

Visit our Service Centers for help with your CAAP benefits. 

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