ADMINISTRATIVE RECEPTIONSIT-CONFIDENTIAL

This Organization is dedicated to improving the psychological, spiritual and physical health of our community residents. Our clients represent a diverse range of individuals and families facing emotional crises; overwhelming life circumstances; and those experiencing severe and debilitating mental health challenges. As a wellness and recovery oriented agency our goal is to provide services based on the needs of our community that have been defined by our community. We are an agency that was created by the local community for the community.

SUMMARY OF POSITION RESPONSIBILITES:

Under the direction of the Director of Finance the Administrative Receptionist – Confidential, is responsible for office telephone assistance, referring clients and visitors to appropriate departments within the Agency. S/he will have continual interaction with clients, vendors, and employees throughout the Agency in person and by phone. S/he works as a team member with other program staff and consistently projects a professional and courteous demeanor. This position collaborates with the other managers and staff to develop monitor and maintain systems pertaining to all aspects of the agency.

DUTIES & RESPONSIBILITIES:

• Coverage of the reception desk; Receive/route/take accurate messages on a high-volume, automated, multi-line telephone console. Maintain up-to-date agency contact lists.
• Greet visitors, sign in vendors and visitors.
• Operate a computer to enter/retrieve data; Type routine correspondence/forms as directed
• Issue receipts for all checks received by mail and log into system prior to delivery to Fiscal Office for deposit processing.
• Utilize postage meter for daily mail; sort mail for delivery at 1153 Oak Street; assist with mass mailings as needed.
• File maintenance; experience with alphanumeric filing system required.
• Order and maintain supply inventory for administrative operations.
• Provide back-up clerical support/data entry to other administrative programs as needed.
• Ability to perform multiple tasks meticulously, meet critical deadlines and remain highly organized, focused on work during times of meeting critical deadlines; detail oriented with minimal supervision. Flexibility required.
• Utilize intermediate word processing and spreadsheet skills, with the ability to format and integrate these to produce reports and documents.
• Must respect the confidentiality of all client/employee records/documents handled in duties and adhere to all HIPAA regulations.
• Perform other tasks as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

• High School graduate or equivalent. Prefer AA degree with two (2) years related work experience, or three (3) years related and progressive work experience in lieu of degree.
• 25-35 WPM typing; must be able to demonstrate typing skills.
• Excellent data entry skills with high accuracy.
• High level of oral and written communication skills; Proven conflict resolution skills
• Professional appearance required.
• Willingness to accept full accountability for extending a high level of customer service.
• Discipline to implement and maintain systems and procedures to ensure efficient transfer of information to others.
• Excellent interpersonal and business communication skills, both written and verbal
• High level of organization and attention to detail, supported by an in-depth knowledge of office procedures.
• Skilled knowledge of PC, word processing, spreadsheet systems. Must demonstrate skill in Microsoft Word and Microsoft Excel for Windows.
• Ability to work with staff, clients and community members from diverse backgrounds.

Benefits: Medical, Dental, Vision, LTD, Life Insurance, PTO, FH

Work Schedule : Monday - Friday 8:30am- 5pm

RM BAR Unit: HB